Junior Disputes Specialist with Czech

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• acting as a Business Partner to OpCos (e.g. Cash/ Pre LegalCollectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections and disputes managemen
• managing customer relationship and ensure a high level of service is provided at all times
• activities related to collections & disputes
• handling incoming and outgoing calls with customers
• identifing held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• demonstrating pro-activeness in improving customer satisfaction and reducing timelines for disputes resolution, facilitatesthe identification and resolution of any customer disputes
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan.

You are a good candidate if you have:

• Czech C1
• English B2 or better
• experience in finance/ Collections (OtC/AR) and familiarity with SAP will be an advantage
• strong customer focus
• strong communicator
• negotiation skills
• influencing skills
• ability to deal with resistance
• strong analytical skill.

What we offer: 

• Private Medical Healthcare
• Performance bonus
• Sodexo card
• Life insurance
• Referral program
• Development opportunities
• Local and global job opportunities within HEINEKEN
• ACCA Approved Employer
• Hybrid work model

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.