Product Expert

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. 

Your responsibilities would include:

• supporting Product Owner in proactively managing respective product, including but not limited to:

• working as part of product team to increasing the product value and realizing product backlog

• providing specialized end-to-end product knowledge to internal and external stakeholders

• identifying improvement opportunities and integrating best practices for future product enhancements

• maintaining product by monitoring business changes, submitting requests to D&T, and providing required information for implementation

• assessing change requests and driving the implementation of new functionalities

• analysing issues and incidents before escalation, delivering a functional/business assessment

• providing deep functional expertise in tax platforms, ensuring that features and capabilities align with business needs and legal requirements

• supporting globally driven changes affecting product setup (e.g. IFRS, tax changes, impact of AI)

• KPIs/PPIs measurement (quality, time etc)

• supporting cross platform integration, providing expert validation

• leading Platform design discussions withing the product scope

• contributing to product roadmap discussions by providing insights from user feedback and platform performance

• maintaining product documentation and ensuring alignment with evolving business and legal requirements

• delivering training sessions and refreshers to key users, and keeping global template training materials up to date.

Point of contact towards OpCos*, including but not limited to:

• acting as the first point of contact for escalations from OpCos

• supports compliance and Business Analysts/Process Experts by ensuring product configurations and templates with company policies (PDDs), Legal/Tax Governance requirements, and Data Management Standards

• guide OpCos to follow and comply with the standard processes

• ensure OpCo maintain compliance with Data Management Standards

• measurement of template usage

• support OpCos during acquisitions, disposals and other structural changes to ensure continuity, compliance, and alignment with product

• maintains product documentation and supports template updates

• coordinating and supporting UAT with key users, together with process expert

• coordinating and supporting unit, integration and functional platform testing

• translates business needs into system features or configuration. 

*During deployment, tax Platform Deployment Specialist (PDS) are responsible for the above activities related to OpCos Other:

• working in close collaboration with Business Analysts/Process Experts, Product Owners, and D&T

• support standing organisation activities 

• support deployment activities.

You are a good candidate if you have: 

• (platform) knowledge and functional SAP expertise

• 5+ years of experience in a relevant field

• experience in tax-relevant cross-stream/end-to-end transactional processes and understanding how platform features

• support end-to-end processes

• ability to assess business impact and urgency of incidents and requests

• strong analytical skills and stakeholder management

• clear and effective communication skills, both with technical and non-technical stakeholders

• experience with translating business needs and queries into technical system language

• experience with issue analysis, system testing and training delivery and strong problem-solving mindset

• effective communication, presentation, and time management skills

• excellent English skills.

You’re a perfect candidate if you also have:

• experience working at HEINEKEN, with an understanding of tax-relevant processes

• experience collaborating across different streams, ensuring alignment and end-to-end process effectiveness.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.