Collections & Disputes Spec. with German

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

Your responsibilities

• owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed-Manage customer relationship accounts and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers and identifying held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN's standards
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaing complete and up to date process documentation.

Our requirement

• english language skills on a fluent level
• german language skills on a minimun B1 level
• experience related to Order to Cash/Customer Service area
• strong communication and problem solving skills
• experience with SAP and Excel systems
• ability to deal with resistance
• understanding of end2end Order to Cash process
• business knowledge
• written and verbal communication skills
• experience in multi-national environment (incl. Shared Services Centres)

What we offer

• Private Medical Healthcare
• performance bonus
• sodexo card
• life insurance
• referral program
• development opportunities
• local and global job opportunities within HEINEKEN
• ACCA Approved Employer
• Work from home flexibility (also after COVID)
• sharing the costs of sports activities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• charity initiatives
• open bar on Fridays