Analyst, Records with Portuguese

Analyst, Records

ul. Puszkarska 7M

Kraków 30-644

Poland

About the role:

As a Records Representative you would utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, employ analytical and research techniques to determine the adequate changes to the memberships. You would perform verification of personal information documents that might require direct contact with Distributor and Preferred Members. You would support and reinforce our current policies and procedures, strengthen and add integrity to the Marketing Plan, and protect consumers, Distributors, Preferred members, and the Herbalife business. The department and workload are heavily audited on a regular basis by internal and external auditors. All work must meet with company policies, procedures, and rules of conduct as well as regulatory requirements of each supported country.

In this role, you will:

• Keep informed and stay current with Herbalife’s Marketing Plan, rules, policies, and each countries regulations to provide support for Records Team.
• Maintain an accurate and easy to find follow up and/or filing/tracking system of all inquiries/cases.
• Use fact-finding and analytical skills to identify and report possible Ethical violations, and all details related to their request and/or complaint.
• Be responsible for creating and maintaining accurate and complete records (research, communication, etc.) across all business systems, while ensuring that all inquiries are handled are handled with in the SLA´s that have been established, and that all cases are managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
• Serve as a liaison between Distributors & Preferred Members, internal departments, and Management by handling all work-related interactions in a courteous, cooperative, and professional manner.
• Deliver the highest levels of service in all interactions with Members & Customers and across all channels of communication and align with all values associated with delivery of WOW service.
• Ensure all inquiries are handled within the SLA´s that have been established. They must be managed within the guidelines outlined in the procedures, meeting established quotas, service level and accuracy standards.
• Provide services in case of need for all countries that Records Team supports.
• Develop, implement and co-ordinate organizational records practices and procedures.
• Conform to all necessary SLAs of business, proper usage of company systems as per procedures such as correct categorizations and using correct codes for workload tracking disciplines for back-office (Log In / Log Out / HCM / Not Ready Codes/ Rotas & schedules…).
• Support other departments whenever required.

Our Requirements:

• Fluent English and Portuguese skills.
• Excellent Customer Service.
• Excellent interpersonal skills.
• Ability to communicate in a clear, concise, and courteous manner, internally and externally, at all levels and across diverse cultures. 
• Ability to recognize and escalate issues as needed. 
• High degree of flexibility to function under various timelines while maintaining a positive and professional attitude and adapt as the external environment and organization evolves.
• Strong logical, analytical, and problem-solving skills with the ability to accurately and precisely summarize and present key information. 
• Advanced with Microsoft Office especially Experience of Excel at intermediate level.
• Ability to work within corporate systems.
• Oracle (or the other ERP system) knowledge.
• Strong analytical and research capabilities.

We offer:

• Luxmed VIP package sponsored by the company.
• Mybenefit System (Kafeteria or Multisport Card).
• Life and Health Insurance.
• Extra hours off - wellness hours 15h per year.
• Hybrid work - 3 days in the office / 2 days from home.
• Annual bonus + Easter, Christmas & Vacation bonuses.
• Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
• Unlimited access to company products in the kitchen.
• Free parking slots - first come first served via company application.
• Family and entertainment events like Santa Clause and Children's Day.
• Possibility to shape our company through CI activities & programs.

Who we are:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://www.herbalife.com