End User Services Technician
Herbalife Nutrition
Herbalife is a trusted leader in nutrition with more than 40 years of experience nourishing the potential in everyone. We improve nutritional habits around the world through high-quality, great-tasting, science-backed products that can be customized to meet individual needs and taste preferences. We cater to a variety of daily nutritional needs, offering choices to consumers with products that can be enjoyed any time of day. By providing high-quality nutrition products and economic opportunities, we're making a positive impact in communities worldwide.
Wymagane umiejętności
Technology
end-user
Opis stanowiska
End User Services Technician
Herbalife Nutrition GBSC Krakow
About the role:
As the End User Services Technician, you will be responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments.
In this role, you will:
- Provide service and end-user support during maintenance checks or dispatches,
- Diagnose errors or technical problems and determine proper solutions,
- Produce timely and detailed service reports,
- Documenting processes,
- Collect and analyze performance data to provide technical assistance,
- Provide technical support as needed for events,
- Tie workflow to schedule,
- Accurately documents solutions related to complex issues,
- Create workaround procedures when standard procedures have failed and ensure issues are resolved,
- Troubleshoot and develop technical solutions related to software and setup errors for engineers, technicians, and customers,
- Build positive relationships with customers.
Our Requirements:
- Experience performing desktop / end-user support,
- Bachelor's in Information Technology or equivalent,
- Customer-centric,
- Attention to detail, strong communication skills,
- Passionate about technology,
- Ability to lift and move hardware,
- Strong knowledge of Windows 10, and Office products,
- Familiarity with desktops, laptops mobile devices, printers, or other devices,
- Familiarity with Active Directory, ITIL Service Management, and ticketing systems.
We offer:
- Luxmed VIP package sponsored by the company,
- Mybenefit System (Kafeteria or Multisport Card),
- Life and Health Insurance,
- Extra hours off - wellness hours 15h per year,
- Hybrid work - 3 days in the office / 2 days from home,
- Annual bonus + Easter, Christmas & Vacation bonuses,
- Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform,
- Unlimited access to company products in the kitchen,
- Free parking slots - first come first served via company application,
- Family and entertainment events like Santa Clause and Children's Day,
- Possibility to shape our company thru CI activities & programs.
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
Rekomendowane oferty
