Manager, Sales Desk

Description & Requirements

Role Overview: As the International Sales Desk Manager, you will oversee a talented team responsible for supporting the Global Professional Services organization in back-office activities and managing transactional Services Work Orders up to 20K. Your primary focus will be on expanding the team's role to include more direct customer interactions and executing proactive sales campaigns. You will be instrumental in developing and implementing strategies that align with our evolving sales objectives and foster a culture of innovation and professional development.

Key Responsibilities:

Sales Strategy and Execution:

• Develop and execute the International Sales Desk strategy focused on enhancing customer engagement and outbound outreach.
• Communicate strategic priorities to internal and external stakeholders, ensuring alignment with market transformation goals.
• Identify and prioritize growth opportunities, creating actionable plans to engage customers and capture market potential.
• Lead the team in executing sales initiatives to achieve ambitious growth targets.

Enhanced Customer Interaction:

• Transition the Sales Desk team towards increased direct customer interactions, supporting them in developing strong customer relationships.
• Implement strategies that enhance customer satisfaction and engagement through effective communication and personalized outreach.

Pipeline and Demand Management:

• Manage the sales pipeline to align with sales targets and performance goals, emphasizing outbound campaigns and proactive customer engagement.
• Collaborate on demand generation activities and oversee pipeline and revenue forecasts.
• Drive the execution of sales initiatives and campaigns to accelerate pipeline growth and revenue conversion.

Team Management and Development:

• Mentor and develop a high-performing team, fostering a culture of continuous learning and innovation.
• Support the team in adapting to new responsibilities that focus on customer interaction and outbound activities.
• Oversee recruitment and onboarding, ensuring the team is equipped to meet evolving business needs.

Leadership and People Development:

• Lead by example, motivating the team to achieve goals and introduce innovative sales strategies.
• Facilitate training and development programs to enhance the team's skills in customer engagement and outbound sales techniques.

Qualifications:

• Proven experience in managing business development and sales teams.
• Strong strategic thinking and execution skills.
• Excellent leadership and people management capabilities.
• Ability to drive and manage change in a dynamic market environment.
• Strong communication and stakeholder management skills.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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