Sales Operations Analyst (FTC)

Fixed-term contract (10 months) with a possibility of extension

As part of the Operations Hub Team based in Wrocław, you will support our global Sales organization, helping ensure data accuracy, visibility, and meaningful insights that enable better business decisions.

The Operations Hub Team focuses on driving transparency across the business through analytics and high-quality CRM data. You will work closely with colleagues based in Poland and the Philippines, collaborating across time zones in a truly international setup.

In this role, you will become a trusted Salesforce & Clari super-user, acting as a custodian of our CRM data and supporting Sales teams in their day-to-day work.

A Typical Day in the Life Includes:

• SFDC, CRM super-user, troubleshooting, UAT testing, enhancement requests,

• Continual monitoring of CRM data quality and report any irregularities,

• Provide CRM system and process advice for Direct Sales Reps and Channel Account Executives,

• Evaluate and generate ad hoc report requests and provide insights (if required),

• Properly route opportunities to respective Lines of Business according to the documentation,

• Identify and make recommendations for process improvement,

• Ensure alignment with Salesforce team regarding updates on data uploads.

Basic Qualifications:

• Very good written and spoken English skills,

• Microsoft Office skills (mainly MS Excel),

• Accurate, with good attention to detail, able to spot and rectify errors,

• Ability to work under pressure and prioritize tasks,

• Able to take initiative/responsibility to support the team in their common goals.

Preferred Qualifications:

• Familiarity with CRM tools (Salesforce is a plus),

• Ideally experience in a similar administrative function,

• Bonus points for working with different cultural background across multiple time zones

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.