Customer Service Specialist (German/English)

ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.

We are looking for experienced team players to fill the position of Customer Service Specialist and participate in our up-and-coming project for our client from the automotive industry.

No mass call center environment. No sales targets.

Instead, you will handle structured, qualified conversations regarding:

● Software & licensing agreements

● Contract terms & adjustments

● Administrative inquiries

● Clarification of misunderstandings

Requirements

• 3–5 years of experience in B2B customer service/support

• Native-level German

• Good English skills (internal coordination)

• Confident and clear communication skills

• Ability to de-escalate challenging situation

• Self-driven and comfortable working remotely

• Experience with SaaS, ERP or licensing models is a plus – but not mandatory.

Benefits

• Remote work model from Poland

• Professional training programs
  

• Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for seven years in a row