Support Engineer - L2

We are looking for experienced team players to fill the position of Operations Engineer - Support Line 2 and participate in our up-and-coming project for our client from the medical industry.

Responsibilities:

• Maintain strict adherence to change control, incident, and problem management processes in accordance with ITIL standards.
  

• Prepare, distribute, and update technical documentation related to medical devices, including networking procedures, device specifications, user guides, and runbooks.
  

• Monitor and support production systems using cloud-native and third-party tools to ensure optimal system availability and compliance.
  

• Write and optimize SQL/Postgres queries to diagnose issues and analyze data quality.
  

• Lead Root Cause Analysis (RCA) efforts, implement temporary workarounds, document findings thoroughly, and recommend proactive solutions.
  

Requirements

• Over 5 years of experience in an L2 Application Support role.
  

• At least 3-5 years of experience in cloud-based environments with extensive knowledge in operations.
  

• Proficiency in Linux, OS administration, networking, databases, virtual machines, containerized applications, and API-based applications.
  

• Experience with MS Azure, including App Services, App Gateways, Key Vaults, Functions, PostgreSQL databases, VNETs, Log Analytics, and App Insights. Preferred: Microsoft 
  

• Knowledge of ITIL and experience in managing service management and executing surrounding processes.
  

• Skills in proactive monitoring, incident response, and technical documentation.
  

• Implementation of proactive monitoring techniques, incident response, and creation of technical runbooks.
  

• Experience with Azure Native Monitoring Tools (e.g., Azure Monitor, AppInsights, LogAnalytics, Dashboards, Grafana, Zabbix).
  

• Ability to write SQL/Postgres queries for data and problem analysis.
  

• Previous experience working with medical device software and/or FMC software.
  

• Strong collaboration, communication, and organizational skills in a global setting.
  

• Excellent English communication skills, both written and verbal.
  

Benefits

• Remote work from Poland