Support Specialist

At Zeta Labs (founded by two former Meta engineers), we’re building Jace.ai - an AI email assistant that works right inside your inbox. We’ve raised over $10M in pre-seed funding from top investors, including the former Head of AI at Apple, and we’re just getting started.

As our Support Specialist, you’ll be the first person our users reach out to. You’ll answer questions, troubleshoot issues, and make sure every interaction is friendly, clear, and genuinely helpful. You’ll also help us build our support function from the ground up - shaping workflows, improving how we communicate with users, and figuring out what “great support” looks like as we scale.

A big part of the role is working directly in the Jace platform, so you won’t just be responding to tickets - you’ll be close to the product and regularly feeding insights back into what we build next.

This is a full-time, remote role. You’ll work closely with our team in Warsaw, Poland.

Your responsibilities:

• Responding to user messages clearly and quickly - with help from Jace AI

• Solving user issues end-to-end in collaboration with our technical team (product/engineering)

• Collecting and sharing user feedback with product and engineering teams

• Organizing insights, ideas, and requests to help shape the product

• Spotting opportunities to improve both the support experience and the product itself

• Onboarding new team members - sharing knowledge and helping them ramp up

• Jumping on live calls with users

What we’re looking for:

• Excellent written English - you write like you talk: clear, friendly, and to the point

• Detail-oriented with a strong sense of ownership

• Strong communication skills

• Quick to learn new tools and explain them to others

• 1+ years in a support, ops, or customer-facing role (SaaS or tech is a plus)

• Bonus: you’re curious about AI and how people interact with smart tools

Why join us?

🌱 Meaningful work - Your contributions will directly influence how users experience and interact with Jace AI

🚀 High-impact role - As part of the early team, you’ll help shape our processes, not just follow them

🌍 Thriving industry - Join a fast-growing AI space that’s redefining how people communicate and get work done

🤝 Team-building from the ground up - Be part of building our Customer Support team from day one and help define what great support looks like at Jace

🧠 Product-focused support - You’ll work inside the Jace platform every day, helping shape the experience for thousands of users