Help Desk Support Specialist

We are looking for a Help Desk Support Specialist to join our technology team and help us keep our IT systems at peak performance. If you have a passion for technology, the ability to solve problems quickly and a service approach - we want to hear from you!

What does the job include?

• Providing ongoing technical support to the company's employees for hardware, software and network failures.
• IT equipment management: installation, maintenance and handling of peripheral equipment.
• Creating and managing user accounts in the corporate systems (Google Workspace and more).
• Identifying and correcting problems in the corporate network and basic information security systems.

What are we looking for?

• At least one year of experience in Helpdesk or technical support - an advantage.
• Technical knowledge: operating systems (Windows, macOS), basic network management (VPN, DNS, Wi-Fi).
• English - mandatory.
• Interpersonal skills: patience, ability to communicate with users at all levels and a service mindset.
• Advantage: familiarity with reading management systems (Jira).

What do we offer?

• Employment under UoP/UZ/B2B contracts
• A cozy office in Mokotów, Warsaw, with tasty breakfasts, fresh fruits, gingerbread, amazing cappuccino, and a personal parking space
• Flexible working hours
• Paid sick days and holidays
• A company mobile phone and laptop (available for private use)
• Support with the legalization process
• Team-building activities every Friday
• Dynamic and technological environment in a growing start-up company.
• Opportunities for professional development and learning.
• A flexible work environment with a young and cool team.