Supervisor of Global Support Center

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

Due to the development of John Deere Business Service Center, we are currently seeking candidates for the position of:

Supervisor of Global Support Center
Poznań, Poland

Your responsibilities:

As the Supervisor of the Global Support Center you will lead a team of up to 13 Customer Support individuals. Your team plays a key role in delivering an exceptional customer experience by providing professional support and responding to product-related inquiries for customers across Europe, Asia, and Africa.

In addition, you will be responsible for the following:

• Track, coordinate, and optimize key customer service metrics and the distribution of incoming inquiries

• Prepare and analyze team performance reports

• Conduct regular 1:1 coaching sessions to strengthen customer service team

• Create presentations summarizing results, team activities, and emerging trends

• Discuss developmental needs for both team and individual level

• Collaborate closely with John Deere global key stakeholders

• Interviewing and onboarding new employees

Our requirements:

• Bachelor’s degree or 3+ years of relevant work experience

• Proficiency in English, both spoken and written

• Solid expertise in Microsoft Office

• Strong presentation and communication skills

• Highly organized, self‑motivated, and results‑oriented

Nice to have:

• Background in onboarding, offboarding and mentoring employees

• Experience in working and collaborating remotely/in hybrid form

• Proficiency in German, Russian, or French

• Familiarity with international cooperation

What we offer:

• Employment contract. 

• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznań.

• Opportunities for professional development within the company, with strong support for internal career growth.

• Employee referral program.

• Additional vacation days based on length of employment.

• Holiday allowance when taking at least 2 weeks off.

• Daily use of a foreign language in a friendly international working environment.

• Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.

• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.