Process Analyst

Lalafo is venture capital funded and has been operating since 2015 in Central Asia, Ukraine, Serbia, and now Poland. Lalafo is a winner of the Noah Startup Competition in Berlin. Lalafo plate can be found on the wall of fame of Ukrainian startups by Lift99 Kyiv Hub. 

Our product is a marketplace used by a whopping 3.5 million people every month. You can access it on mobile and the web, but most of our users are on Android. 

We’re on the lookout for a skilled Process Analyst. By mapping and understanding processes through modeling (BPMN), the process analyst provides a clear, standardized view of how processes operate. This visibility is essential for pinpointing inefficiencies and ensuring consistent execution across teams.

Key tasks:

• Map, document, and update business processes using BPMN or other modeling standards, ensuring they reflect changes and improvements.
• Develop and analyze cross-functional process models, identifying interactions, dependencies, and improvement opportunities.
• Define and monitor KPIs and SLAs, tracking process performance and detecting inefficiencies early.
• Build dashboards and reports to visualize process performance, trends, and key insights.
• Log, investigate, and categorize anomalies, analyzing their causes and impacts.
• Provide actionable insights for process improvement, reporting on execution, challenges, and ongoing initiatives.

Requirements:

• Proficiency in process modeling, using BPMN and mathematical modeling for cross-process flows.
• Experience with documentation-based modeling, translating technical documents into structured process models.
• Expertise in metrics and dashboards, building reports in Tableau/Superset and performing statistical analysis.
• Strong knowledge of process optimization, applying Lean/Kaizen and root cause analysis (e.g., 5 Whys, Fishbone).
• Hands-on experience with anomaly management, logging and tracking issues in Jira.
• Proficiency in process documentation, maintaining workflow and operational standards.

What We Offer

• Competitive salary and benefits.
• Opportunities for growth and advancement.
• A dynamic, innovation-driven team.
• A culture that values data-driven decision-making.

Ready to join our team? We’d love to hear from you!