Process Analyst

Lalafo is venture capital funded and has been operating since 2015 in Central Asia, Ukraine, Serbia, and now Poland. Lalafo is a winner of the Noah Startup Competition in Berlin. Lalafo plate can be found on the wall of fame of Ukrainian startups by Lift99 Kyiv Hub. 

Our product is a marketplace used by a whopping 3.5 million people every month. You can access it on mobile and the web, but most of our users are on Android. 

We’re on the lookout for a skilled Process Analyst. By mapping and understanding processes through modeling (BPMN), the process analyst provides a clear, standardized view of how processes operate. This visibility is essential for pinpointing inefficiencies and ensuring consistent execution across teams.

Key tasks:

• Map, document, and update business processes using BPMN or other modeling standards, ensuring they reflect changes and improvements.

• Develop and analyze cross-functional process models, identifying interactions, dependencies, and improvement opportunities.

• Define and monitor KPIs and SLAs, tracking process performance and detecting inefficiencies early.

• Build dashboards and reports to visualize process performance, trends, and key insights.

• Log, investigate, and categorize anomalies, analyzing their causes and impacts.

• Provide actionable insights for process improvement, reporting on execution, challenges, and ongoing initiatives.

Requirements:

• Proficiency in process modeling, using BPMN and mathematical modeling for cross-process flows.

• Experience with documentation-based modeling, translating technical documents into structured process models.

• Expertise in metrics and dashboards, building reports in Tableau/Superset and performing statistical analysis.

• Strong knowledge of process optimization, applying Lean/Kaizen and root cause analysis (e.g., 5 Whys, Fishbone).

• Hands-on experience with anomaly management, logging and tracking issues in Jira.

• Proficiency in process documentation, maintaining workflow and operational standards.

What We Offer

• 🚀 Mature & Independent Team: You’ll be working with grown-ups — people who take ownership, show initiative, and grow together.

  🤝 Supportive Culture: Your voice matters. We’re here to grow, build, and laugh together.

  🎯 Clear & Transparent Goals: Everyone knows exactly what’s expected — no guesswork involved.

  💻 Tech Setup Covered: We’ll make sure you have everything you need to do your job comfortably.

  📈 Professional Growth: The company covers participation in professional conferences, forums, and training programs.

  🗓 Extra Holidays: We’ve kept all official public holidays.

  📚 English Learning Support: English classes are available for those who need to reach the required level and are actively committed.

  🎉 Team Celebrations & Gifts: From cozy team gatherings to thoughtful gifts — we love celebrating wins and sharing good vibes.

  🐶 Pet-Friendly Office: Bring your furry friends to our office — we regularly enjoy the company of adorable dogs!

  📌 Terms:

  • Market-level salary

  • Full-time, hybrid or remote format

  • 3-month probation period

  • Test assignment — yes

Ready to join our team? We’d love to hear from you!