Business Development Manager (B2B SaaS, SMB)

At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices, thanks to our process-oriented SaaS CRM.

We’re hiring a Business Development Manager to drive growth within our existing SMB accounts and be accountable for identifying and closing upsell/cross-sell opportunities, alongside retention and renewals. You’ll sit in Customer Success, operating with a BDM mindset: focusing on value creation and expansion within your portfolio, with commercial outcomes as a direct result.

Ready for your next adventure?

Your key tasks will be:

• Own a book of business — hit targets for NRR (Net Recurring Revenue), forecast renewals, proactively manage churn risk, and identify new revenue streams.

• Onboard & accelerate time-to-value — lead kickoff, configure processes, and drive early adoption.

• Drive expansion — proactively identify use-case growth, propose packages, handle offers, and close upsell/cross-sell opportunities (partnering with Sales when needed).

• Lead the day-to-day partnership — advisory video calls, playbooks, and proactive support to prevent escalations.

• Monitor health & usage — act on signals, run adoption campaigns, and remove blockers.

• Be the voice of the customer — feed insights to Product/Support/Marketing and document in Livespace.

• Educate customers at scale — webinars, how-tos, and short training sessions.

KPIs you’ll own

• NRR and churn

• Expansion MRR and renewal rate

• Health score coverage, risk detection → resolution

• CSAT/ NPS

About you

• 2+ years in Business Development, Account Management, or Customer Success for B2B customers, with a proven track record in driving renewals and expansions.

• Comfortable with targets, negotiations, pricing options, and light commercial/legal basics.

• Understand how sales teams operate (bonus if you’ve sold or supported sales orgs before).

• Polish: native (spoken/written). English: communicative (B2).

• Confident with virtual training, tough conversations, and exec presence.

• Analytical & organized — forecasting, account plans, and crisp documentation

Nice to have

• Experience at a SaaS company serving sales teams.

• Built or ran customer education programs.

• Automation experience with Zapier / Make.com.

• Tooling familiarity: Livespace, Intercom, Jira, Confluence

What we offer

• 7,000–10,000 PLN net (B2B invoice) + monthly performance bonus tied to portfolio results.

• Monthly NAJS benefit budget (e.g., sports package).

• Flexible work — 100% remote or hybrid from our Warsaw (Mokotów) office.

• Strong enablement and continuous learning.

• MacBook and anything you need for a great setup.

• Real ownership, low micromanagement, and space to test ideas.

• A supportive, down-to-earth team (and yes, Kahoot glory in weekly All-Hands meeting).

We’re waiting for you. Apply now!

Why join Livespace?

We've got 4 great reasons for you!

You'll be creating a CRM that has our clients' hearts.

• Livespace looks at sales differently, our process-focus means that our clients are working in a CRM that really reflects their day-to-day and helps them practically achieve their targets and goals.

You'll be responsible for your own backyard.

• We say no to micro-management. We take ownership of our work and strive to perform at a recommendation-worthy level at all times. And, because we work in Scrum, we're able to keep random tasks and unplanned work from causing chaos in our everyday work.

You'll have room to experiment.

• We're ambitious, creative, and like to take on new challenges and ideas while keeping in mind the risk and consequences involved. We're not afraid of making mistakes, but we do like to learn from them as fast as possible.

You'll have room to grow and experts to lean on.

• We pride ourselves on being experts and keeping a growth-mindset going in everything we do. Sharing knowledge and best practices are at the heart of culture. We make sure to stay on top of the innovation and take advantage of outside expertise as part of our everyday work.

Reporting to

Customer Success Team Manager

Who you will meet with during the recruitment process?

• Head of Sales - Bartosz Michałowski

• Customer Success Team Manager — Filip Poniedziałek

• CRO — Marcin Stańczak (subject to availability)

Good to know: All roles include a short, job-specific assignment.

About Livespace

We help SMB sales teams achieve predictable growth with a process-oriented SaaS CRM. Over 1,200 companies use Livespace to run sales the way they actually work.