Sales Development Representative (SDR) - Customer Development (B2B SaaS, SMB)

Sales Development Representative (SDR) – Customer Development (B2B SaaS, SMB)

At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices thanks to our process-oriented SaaS CRM.

We are looking for a Sales Development Representative (SDR) whose role will be to actively engage with our current customer base to

identify and develop new business opportunities. You will be a key player in deepening customer relationships and supporting them in maximizing the potential of Livespace.

In your role as a Sales Development Representative (SDR), you'll empower customers to fully utilize the system.

Ready for your next adventure?

Your key tasks will be:

• Actively engage with current customers – by phone and email – to understand their evolving needs and identify potential growth areas (new positions, higher plans).

• Explore opportunities for partnership development – proactively seeking opportunities to expand services with current customers.

• Support the Customer Service team – providing support to customers with questions and technical challenges as needed.

• Document customer interactions in the Livespace system.

Collaborate with Customer Success Account Managers to ensure a consistent customer experience.

KPIs you’ll own

• NRR and churn

• Expansion MRR and renewal rate

About you

• Experience working with B2B clients, preferably in customer service, technical support, or a hotline.

• Good communication skills and the ability to build rapport.

• Ability to actively listen and ask pertinent questions.

• Independent and proactive.

• Polish: Native** (spoken/ written). English: Conversational (B2).

• Organizational skills and the ability to manage multiple contacts simultaneously.

What we offer

At Livespace, your work matters. Not only do we provide an environment where everyone can excel and achieve their full potential – we have fun doing it!

• 7,000–8,000 PLN net (B2B invoice) + monthly performance bonus tied to results.

• Monthly NAJS benefit budget (e.g., sports package).

• Flexible work — 100% remote or hybrid from our Warsaw (Mokotów) office.

• Strong enablement and continuous learning.

• MacBook and anything you need for a great setup.

• Real ownership, low micromanagement, and space to test ideas.

• A supportive, down-to-earth team (and yes, Kahoot glory in weekly All-Hands).

We’re waiting for you. Apply now!

Why join Livespace?

We've got 4 great reasons for you!

You'll be creating a CRM that has our clients' hearts.

• Livespace looks at sales differently, our process-focus means that our clients are working in a CRM that really reflects their day-to-day and helps them practically achieve their targets and goals.

You'll be responsible for your own backyard.

• We say no to micro-management. We take ownership of our work and strive to perform at a recommendation-worthy level at all times. And, because we work in Scrum, we're able to keep random tasks and unplanned work from causing chaos in our everyday work.

You'll have room to experiment.

• We're ambitious, creative, and like to take on new challenges and ideas while keeping in mind the risk and consequences involved. We're not afraid of making mistakes, but we do like to learn from them as fast as possible.

You'll have room to grow and experts to lean on.

• We pride ourselves on being experts and keeping a growth-mindset going in everything we do. Sharing knowledge and best practices are at the heart of culture. We make sure to stay on top of the innovation and take advantage of outside expertise as part of our everyday work.

Reporting to

Customer Success Team Manager

Seniority Level

Specialist

Who you will meet with during the recruitment process:

• Head of Customer Success - Kuba Zawadzki

• Customer Success Team Manager - Filip Poniedziałek

• CRO  - Marcin Stańczak (depending on his availability)

Good to know

All positions require a short, job-specific assignment to be completed.

About Livespace

Every day, Livespace enables over 1200 companies around the world to optimize their B2B sales activities and exceed their targets. Our mission is to foster SMB success through process automation and cultivating sales expertise.