Account Manager for the EMEA market with English and Polish language (SaaS)

We are looking for a colleague with a pro-customer approach and sales mindset. In your portfolio of customers you will have a variety of customers, mainly in e-commerce, the most prestigious brands in Poland.

Luigi’s Box is a SaaS solution for intuitive search 🔎, analytics 📉, and product recommendation for e-commerce. It ensures that your site delivers fast, relevant, and personalised results for every inquiry. 

Some of our clients include Answear, Apart, Black Red White, Komfort, R-Gol, Lantre and other big names as well as more than 3,000 e-shops. 🛍️

Why is Account Manager important

We are constantly increasing the number of customers in Poland, we want to make sure that we build long-lasting and strong relationships through account manager role.

Be part of it and focus on account management in the Polish region and establish great business relationships.

• Start: Q1 2025
• Fully remote or option to use co-working space in Warsaw
• B2B contract
• Compensation: fixed base from 2,000€ and commissions, stated as an invoiced amount

Tasks and responsibilities

• Your target is Net Retention (>110%) and Gross Retention (>90%) on existing and newly onboarded customers on the Polish market
• Maintain strong relationship with existing and newly onboarded clients
• Understand client needs, objectives, and challenges to provide tailored solutions with added value for the customer
• Collaborate closely with clients and Luigi’s Box’s team to co-create account-specific strategies that align with their e-commerce goals
• Identify and manage opportunities for upselling or cross-selling additional services or features to existing clients
• Contract negotiations (upsells, cross-sells, renewals)
• Deep-dive into the Luigi’s Box product and it’s application for the e-commerce clients
• Foster strong relationships also with internal teams, including sales, product development, and support, to ensure a great customer experience
• Maintain solid data quality in CRM, focus on actionable & relevant information

Your skills and experience

• 2+ year of account management quota-carrying experience in the Polish and/or EMEA market
• Customer-focused mindset with a passion for delivering exceptional service 
• Outstanding communication, interpersonal, and negotiation skills
• Have a great time-management in organising your tasks
• Excellent written and spoken Polish communication skills, at C2 level
• Solid English communication skills, at B1-C1 level
• Experience with Polish e-commerce segment is an advantage
• Familiarity with CRM systems, as Hubspot

Benefits – Why join Luigi’s Box

• You will sell one of the best Search SaaS solutions on the market – proven market fit
• Recognition by Gartner Market Guide for Digital Commerce Search 2022 among other ~20 top solutions (Algolia, Bloomreach, etc.)
• Recognition by Deloitte CE Technology Fast 50 as one of the leading technology companies in 2022
• G2 results against other market leaders: the highest scored in the subcategory: E‑Commerce Easiest to Use in E‑Commerce Search software in 2022
• E‑commerce Germany Awards – Best Analytics Tool
• Possibility to define the role and processes
• Become a part of a fast growing company in the trendy SaaS segment
• Working with top e-commerce accounts in Poland and other countries
• working with the top rated product within your segment (E-commerce Search) in Europe (G2) 
• Luigi’s Box is a startup with a working product and paying customers, which means working for a stable company that will be here for the long run

Meet your team

You will be part of a international Account Management team headed by amazing Head of Account Management Alexandra Nálepková. Mentoring, mutual support, and feedback are part of our culture. Currently, we are a team of 100 people and growing, (team of ~15 professionals in Poland). We prefer to run efficiently, so we listen to your ideas and you can influence our processes.