Customer Support Advisor with Nordic Languages

Customer Support Advisor with Nordic Languages

Key Responsibilities:

• Provide customer support for a leading streaming company.
• Handle inquiries related to contracts, billing, and technical issues.
• Assist both B2B and B2C clients as first and second-line support.
• Process customer complaints with professionalism and empathy.
• Conduct outbound calls for administrative tasks such as feedback collection or payment reminders.

Requirements:

• Fluency in Norwegian / Swedish / Danish / Finnish (C1 level) and English (B2 level).
• At least 6 months of experience in customer service.
• Strong communication skills and service-oriented mindset.
• Basic administrative and technical knowledge.
• Danish: Availability to work 5 days a week in rotating shifts (Mon-Fri: 9:00-19:00, Weekends: 10:00-16:00).
• Finnish: Availability to work 5 days a week in rotating shifts (Mon-Fri: 8:00-18:00).
• Norwegian / Swedish: Availability to work 5 days a week in rotating shifts (Mon-Fri: 8:00-20:00, Weekends: 10:00-20:00).

What We Offer:

• Competitive salary: 10000 - 12 000 PLN gross/month (depending on the language) + benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).
• Work from a modern office in Warsaw in a dynamic, high-energy environment.
• Professional training and development opportunities.
• Career growth prospects within an international company.

The offer is for permanent work.