Service Administration Specialist (f/m/d)

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Backoffice Position within Service Administration📋

Your main tasks🔔:

• Manage and update customer data within the system based on information received from technicians and customers,

• Administer and maintain service contracts effectively,

• Respond promptly and professionally to customer email inquiries related to contract maintenance,

• Create and implement agreed contract features tailored to the appropriate services,

• Oversee contract invoicing, ensuring timely and accurate billing to customers,

• Collaborate closely with business partners in supported countries to maintain smooth operations,

• Ensure all relevant documents are electronically archived completely and in a timely manner,

• Prepare and analyze statistics and reports related to service administration.

What You Need to Succeed:

• 2-3 years' professional experience in similar positions,

• Very good knowledge of English (min B2 level),

• Well-developed MS Office skills, 

• Quick perception, excellent attention to detail,

• Focus on time frames.

Our Offer to You:

• Contract of employment [umowa o pracę], we are looking for a long term cooperation📝,

• Annual reward,

• Flexible working hours,

• Hybrid work model (up to 3 days a week from home, 2 days from the office)🏡,

• A diverse and inclusive workplace.

• Festive benefits paid in April and December💸,

• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center,

• Possibility to extend medical care to family members,

• Life insurance with possible extended scope,

• Sports card (Medicover),

• Language courses,

• A vast training offer to support your development,

• Wellbeing activities, CSR, with space for your initiatives*

• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

The recruitment process consists of the following steps:

• CV selection – we contact selected candidates

• Phone screening with a recruiter (approx. 15 min)

• Initial interview with the Manager or technical Expert (video conference, approx. 1 hour)

• Providing candidates with information about the minimum salary for a given position and other components of remuneration by email after the initial interview.

• F2F meeting at the office, video conference, or decision on the selection of the candidate and making an offer.

At the same time, due to the Christmas - holiday season, please expect that applications will be processed in the new year as well as we will be able to back with feedback.