Account Manager

Description

We are a software service company specializing in crafting custom digital solutions for B2B clients in various industries, including healthcare, real estate, media, and more.

With a diverse portfolio and a focus on long-term partnerships, we are seeking an Account Manager to lead client relationships and ensure the successful delivery of our projects and services. 

As part of a small team, you will work directly with the CEO and gain firsthand experience in strategic decision-making. The role involves managing approximately 5-10 accounts simultaneously, with the possibility of expanding your scope of work.

We value a people-oriented approach and the ability to connect with clients on a deeper level. These traits are essential for building rapport and becoming a trusted adviser - key elements in driving successful outcomes.

Responsibilities

• Build and develop reliable relationships with clients as a trusted advisor that clients turn to for guidance and solutions
• Understand the client's business, goals, and challenges to anticipate their needs and provide strategic support, ensuring their satisfaction
• Stay up-to-date with technology trends, business changes, and potential industry challenges
• Uncover new opportunities for account growth to drive upselling and cross-selling 
• Ensure timely and successful delivery of software solutions that meet client objectives and needs
• Monitor project progress, address issues, and mitigate risks in collaboration with Agile Delivery Managers
• Oversee account budgets, invoicing, and payment collections to ensure profitability, and negotiate contracts and terms 
• Partially assist in sales activities to identify opportunities that align with client needs and support their long-term goals
• Provide regular updates on account performance and client feedback to management

Qualifications

• 5+ years of experience in account management or a similar role, with a strong track record in managing client accounts and driving sales in a B2B environment
• Experience in the software development service industry (outsourcing) 
• Technical background with a solid understanding of software development life cycles (SDLC) and IT industry trends
• Experience working with large corporations and understanding their business processes will be a plus
• Analytical mindset with the ability to translate data into actionable insights
• Proficiency in using CRM systems and understanding of product/business metrics
• Excellent communication, interpersonal, and problem-solving skills
• Customer-centric approach with a focus on delivering exceptional client experiences
• Commitment to continuous learning and staying updated with industry trends and best practices
• Proficiency in spoken and written English, as all clients are US-based

Our benefits

• $600 education budget
• Health insurance starting on the first working day
• $600 extra for the health care, sports or mental health
• Accounting services
• 20 paid working days off and 10 days sick leave
• Soulful team buildings and corporate events