Global OTC Process Leader

About Our Client

Our client is a renowned global healthcare organization with a significant business center located in Poland, serving operations worldwide. Committed to innovation and excellence, the company fosters a collaborative work environment while maintaining flexibility, requiring employees to be present in the office just four times a month.

Job Description

• Develop and refine the strategic vision for the designated end-to-end process area.
• Identify opportunities to enhance service levels and reduce operational burdens.
• Collaborate with the O2C Operations team to implement process improvements.
• Advocate for process standardization to improve efficiency, consistency, and alignment across global O2C functions.
• Recommend strategies to better utilize existing technology systems.
• Enforce adherence to global design standards and templates.
• Promote the integration of best practices and emerging trends.
• Coordinate and collaborate with key stakeholders across SSCs, global teams, and local business units.
• Support change management and communication efforts for critical transformation projects.
• Drive a consistent approach for developing and maintaining procedures across global locations.
• Oversee the creation and regular updates of global training materials.
• Define, implement, and monitor key performance metrics to identify areas for improvement, service gaps, and emerging trends.

The Successful Applicant

• Degree in Finance, Accounting, Economics, or a related discipline.
• Over 5 years of leadership experience, preferably in an SSC setting.
• In-depth knowledge of end-to-end O2C processes.
• Proven experience collaborating with global stakeholders.
• Extensive experience with ERP systems and a strong focus on optimizing and standardizing IT tools; familiarity with other payable/disbursement platforms is advantageous.
• Background in process optimization (e.g., LEAN, Six Sigma) or project management is highly valued.
• Fluent in English, with Polish language skills considered an advantage.
• Skilled at driving process harmonization and fostering continuous improvement initiatives.
• Demonstrated ability to thrive in collaborative environments with strong analytical and problem-solving expertise in accounting and related processes.
• Strong interpersonal skills combined with customer management, analytical thinking, change management, and effective communication.
• Proven leadership capabilities in managing teams and workflows.
• Prior experience working with SAP is essential.

What's on Offer

• Opportunities for professional growth and skill-building programs.
• Access to the LinkedIn Learning platform for continuous education.
• Comprehensive private healthcare.
• Life insurance coverage.
• Multisport card.
• Flexible hybrid work arrangement (on-site four times a month).
• Annual performance bonus.