Customer Success Manager (SaaS)

At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics.

Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch.

The solution is used by 50+ companies from retail, insurance, and CPG sectors, coming from 27+ markets and including brands such as Limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 40+ loyalty and technology professionals who are here to disrupt the future of the loyalty industry.

We’re part of the OEX Group (GPW:OEX), which includes 17 companies, 1500+ employees, and generates $185M in revenue. 

Things you will be doing…

• Working closely with other Customer Success Managers and together you will do wonders!
• Having regular QBRs with Clients, maximising the value they get out of the Platform,
• Walking new Clients through the onboarding process, and securing their launch 
• Measuring Clients’ satisfaction with NPS and gathering feedback, 
• Working with our Product Team to manage product requests from strategic clients;
• Educate our clients about our product roadmap and undertake product training for users;
• Being a part of a new market segment (headless loyalty) with skyrocketing growth! 
• Working closely with Customer Support team in providing setups and workflows to Clients.

You’ll be a perfect match if you are…

• Great at talking to people and are passionate about helping them improve their business; 
• Customer-oriented and extraordinarily organised; 
• Experienced in a similar role (Customer Success/Account Management); documented experience with portfolios of enterprise-level clients at a SaaS company;
• Comfortable doing video calls with multiple stakeholders, and experienced in presenting product demos;
• Familiar with API-first products or willing to catch up quickly,
• Skilled at copywriting;
• Fluent in both English and Polish (written and spoken);
• Ready to wear multiple hats in a dynamic SaaS environment;
• Happy to work with many stakeholders across the board (sales, product development, customer support) and use customer insights to improve our platform.

Things we can offer you…

• We are a successful product company working with 50+ clients across 35+ countries, and counting;
• Remote work and flexible working hours
• Your choice of hardware (Dell or MacBook) as well as all the extras you would need;
• Learning Budget at your disposal;
• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!