Customer Success Manager (SaaS)

At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics.

Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch.

The solution is used by 50+ companies from retail, insurance, and CPG sectors, coming from 27+ markets and including brands such as Limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 50 loyalty and technology professionals who are here to disrupt the future of the loyalty industry.

Things you will be doing…

• Manage client communication and projects using HubSpot, Asana, and Google Workspace.

• Build strong relationships through regular check-ins and proactive support.

• Monitor product usage and ensure smooth onboarding and adoption.

• Lead strategic client meetings, present new features, and drive engagement.

• Identify churn risks early and support renewal success.

• Improve onboarding flows, demos, and playbooks.

• Guide clients in optimizing their loyalty programs.

• Lead onboarding for complex clients and own success plans.

• Share industry insights and best practices to deliver value.

  
  

You’ll be a perfect match if you are…

• Experienced in a similar role (Customer Success/Account Management); documented experience with portfolios of enterprise-level clients;

• Relationship-driven and trusted by clients.

• Proactive in spotting risks and growth opportunities.

• Skilled at managing multiple priorities.

• Comfortable with tools like HubSpot, Asana and Jira.

• Able to communicate product value clearly.

• Collaborative across teams.

• Strategic and focused on retention and expansion.

• Familiar with loyalty programs and industry trends.

• Strong team player.

Things we can offer you…

• We are a successful product company selling our product to 60+ clients, and counting;

• Remote-first work and flexible working hours

• Your choice of hardware (Dell or MacBook) as well as all the extras you would need;

• Learning Budget at your disposal;

• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!