Customer Support Specialist with German

Team: Aftersales

Department: Operations - delivery

Place of work: Warsaw

Salary: 7500 - 8500 PLN gross

About us:

Meet Packhelp. We're an international group of over 160 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer, and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.We are looking for an Customer Support Specialist who is passionate about customer service, enjoys problem-solving, and collaborate closely with internal teams to ensure smooth processes and high customer satisfaction.

Responsibilities:

•  Maintaining a positive, empathetic, and professional attitude toward customers at all times

• Responding promptly to customer inquiries

• Communicating with customers through email, chat and calls

• Acknowledging and resolving customer complaints

• Knowing our products inside and out so that you can answer questions

• Processing orders, forms, applications, and requests

• Keeping records of customer interactions, transactions, comments, and complaints

• Communicating and coordinating with colleagues as necessary

• Providing feedback on the efficiency of the customer service process

• Ensure customer satisfaction and provide professional customer support

Requirements:

• Fluent English and German are a must

• Previous experience in a customer-facing position would be a plus

• Desire to work in a result-driven start-up

• Great written and verbal communication skills

• Problem-solving mindset

• Empathy and positive attitude toward customers

• Ability to work both independently and in a group

• Eagerness to learn

• An open mind and the ability to work in a fast-paced environment

Bonus points:

• Fluency in Polish, French, Spanish, or Italian

Benefits:

• Flexible working hours – here comes work-life balance and possibility to work remote  

• The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software

• Health & Wellness – private healthcare, life insurance, mental health support, and a subsidized MultiSport card

• Fair compensation – performance-based pay raises and bonuses for employee referrals

• Career development – internal workshops, training sessions, and learning budget

• Work from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year****

• Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

More about us:We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!www.packhelp.com/careers

IMPORTANT: Packhelp only contacts candidates via email or phone. We do not use external providers to process candidates’ offer letters, nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation, please report it to the relevant authorities.