IT Service Delivery Team Leader

Pepco is a well-known and valued brand, present in 18 European countries. Each month, over 30 million customers visit nearly 4,000 of our stores. This success is driven by more than 25,000 store employees who ensure the best shopping experience for our customers, as well as several thousand employees working in our Distribution Centers and Offices across Europe.

Our greatest strength comes from our people—their passion and energy inspire us to keep reaching higher! Join us and be a part of our success story!

IT Service Delivery Team Leader

Location: 

Poznań, wielkopolskie, PL, 60-479

Your main responsibilities:  

• Ensuring proper functioning of Stores Support Section 

• Managing the User Support Process 

• Managing cooperation with External Providers 

• Building and managing the Knowledge Base 

• Conducting analyses and reports 

Requirements: 

• 2-3 years of work in the IT services area 

• Relevant educational background in IT or related fields 

• Advanced proficiency in English 

• Experience in team management 

• Good PC skills, especially MS Office tools 

• Experience with organizing training programs 

• Critical thinking and problem-solving skills 

• Great interpersonal and communication skills. 

You are bound to like your job at Pepco because we guarantee: 

• Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe. 

• A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy! 

• Life insurance on preferential terms, to feel secure. 

• An extensive benefits platform offering a wide range of options – including medical care, sports cards, events, trips, shopping vouchers, and more. 

• Discounts on purchases at Pepco stores – get your favorite products at even better prices! 

• A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive! 

• The opportunity to improve language skills by working in an international environment. 

• Free psychological, legal, and financial consultations as part of our employee support program – our employees' well-being is our top priority! 

• Smart Lunch – meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices. 

• Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries. 

• A social fund providing additional financial support to ensure security and assistance in various life situations. 

• A friendly atmosphere and support from colleagues who are eager to share their expert knowledge – despite being a large organization, we’ve maintained a warm, informal atmosphere. 

• A role within a unique organizational culture – Pepcoolture – where our mission, vision, and values are the foundation of our everyday work.