Senior Website Business Support

As a part of Group One and Serviceplan Group, TechNest exclusively serves one of the biggest automotive brands in the world.

For that purpose, we built The Marcom Engine.

We are currently looking for:

Senior Website Business Support Specialist

In this position you will deal with:

• Integration of digital functions via Adobe Experience Manager and providing technical support for website defects (i.e. for component issues) - incl. documentation

• Ticket coordination in various tools (e.g. Jira, ServiceNow) - retesting issues and enhancing tickets with new findings before redirecting to 2nd/3rd level; or resolving at first point.

• Providing ongoing support and deep-dive analysis of defects for the stakeholders (AEM issues, platform issues, other apps issues)

• Acting as the main point of contact for various stakeholders

• Participating in regular online meetings to assure the fastest possible support experience incl. presenting results of analysis

• Continuous process optimization and active contribution to the process creation/adjustment between involved parties (1st, 2nd, 3rd level) – incl. documentation

• Regular update of knowledge database together with counter-partner

• Some of the tools which our specialists will use daily: Akamai tool, Jira & Confluence, Adobe Analytics (& other analytical tools), Adobe Workfront, Adobe Experience Manager, ServiceNow ITSM, Power BI/Tableau.

What is important for us?

• First-level support experience (or in similar comparable role, with analytical expertise)

• Related work experience on AEM framework.

• Very good written and spoken English skills. German would be an advantage.

• The ability to self-organize work, managing deadlines and tasks in globally distributed teams

• Knowing the web developer tools and other supportive tools will be advantageous

• Willingness to work in shifts (morning, afternoon).

What do we offer?

• Hybrid work model - true and flexible ;)

• Pet-friendly office - feel free to take your pet to our office 

• well-matched teams - 96% of our employees are satisfied with working in their teams,

• Free access to the language platform (eTutor) - you can learn English or German,

• Unlimited access to the EAP platform to take care for your mental well-being,

• Private medical care and a MultiSport card,

• Organizational involvement in climate action - check out our Declaration with WWF Poland,

• advanced culture of knowledge-sharing

• Internally developed evaluation system: development discussions, a clear career path, individual approach, and the possibility of changing specialization,

• Additional benefits for employees with at least 5 years seniority (+10 more days off, high insurance coverage),

• Baby bonus for new parents,

• Development program - People Manager,

• Onboarding program and Buddy to facilitate a quick start,

• Parking for bikes, gaming room.

Plan.Net TechNest Poland is a global marketing and technology hub, established in co-operation with Group One and Serviceplan, which uses the group’s competences, as a team, in order to combine the building of and the rolling-out of content on the website, as well as implement and use technology and analytics to better personalize communication.