Salesforce Administrator (Sales)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Technology team isn’t just one of the best in the industry. It’s one of the best in the world. And we’re proud of it. It’s our driving force — our engine.

From building a new financial backend to creating an innovative app, there’s nothing they can’t do. Our Technology team isn’t here to fix legacy systems — it’s here to build world-class financial features from the ground up that’ll be used by millions of people around the world.

We're looking for a Salesforce Administrator who'll be triaging, managing, and resolving end user support cases within the Salesforce system. You'll be assisting the wider Salesforce team with QA, bug testing, and implementation.

This role sits within Revolut’s Sales Operations team, which is responsible for driving growth of Revolut Business.

Up to shape the future of finance? Let's get in touch.

What you'll be doing

• Administering Salesforce, including managing multiple user setup profiles and roles

• Customising objects, entities, fields, forms, layers, record types, relationships, etc.

• Supporting design and configuring changes to workflows and reports

• Working closely with the solution consultant or technical architect and developers

• Being the first point of contact for end user support cases, responding promptly and escalating when required

• Identifying new opportunities to improve end-use experience and driving the organisation to optimise the CRM platform

• Monitoring performance optimisation, security, maintenance, and management of Salesforce users

• Resolving support tickets relating to business applications and general system issues

• Training and educating team members on CRM processes

• Partaking in bug testing and release Q&A

• Liaising with third-party support to resolve issues and implement new development work

• Developing and maintaining workflows and plugins

What you'll need

• 2+ years of experience in Salesforce Sales Cloud and Pardot

• Experience with automation tools (flows, workflows, process builders)

• Experience responding to end user requests and managing support cases in line with SLAs

• Experience configuring fields, page layouts, record types, custom settings, dashboards and reports

• Excellent communication skills

• Solid analytical skills

Nice to have

• To be a certified Salesforce Administrator or Advanced Administrator

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.