Customer Care Representative with Finnish Language

Customer Care Representative with Finnish Language (m/f/d) 

Mission: 

At Schneider Electric, you will contribute to solving the climate crisis and accelerating the energy transformation that our planet urgently needs. You will work among colleagues with very diverse personal and professional experiences, united by a vision of a better world. 

Location & commitments: 

• full-time job, 12-month contract 

• Warsaw (office at Konstruktorska street), 

• hybrid model.  

Description of the position: 

IMPACT starts with us: Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative? 

For the Nordics countries we have a Commercial, Logistics and Administrative support organization set-up in Warsaw, Poland. This team is based on empowerment, trust, pragmatism and accountability and goes together with a strong result, people and development orientation. 

For this team we are currently looking for Customer Care Representative – Finnish Language.  

Customer Care Representative with Finnish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. This will be done via telephone, email, and online channels such as chat, web and portals for both Schneider Electric customers and partners. 

Your IMPACT: 

• Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities, 

• support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints), 

• manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed, 

• maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center(s). 

• pro-actively interact with customers and Supply Chain regarding order management and follow-up, 

• register of all customer interactions in CRM system and create order in SAP, 

• support in (new) digital tools & projects and actively promote those to customers, 

• be the the back-up for colleagues in the other Nordics teams if and when needed. 

Your Profile: 

• Bachelor’s degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment, 

• excellent communication skills, 

• strong Service and team-oriented attitude, with a problem-solving mindset, 

• ability to learn quickly and general interest in learning technical and digital concepts, 

• ability to work in a dynamic and changing environment, 

• flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment, 

• call center or customer service experience is an advantage, 

• working experience/background/education in electrical field is a distinct advantage, 

• knowledge of and experience in SAP and CRM (Salesforce) is an asset. 

Languages:  

• Fluency in English and FINNISH (verbal and written). 

Our Offer: 

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share, 

• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,  

• ONBOARDING TRANINGS to help you find your way in our company,   

• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,  

• BENEFITS FOR EMPLOYEES’ CHILDREN from the company's social fund,  

• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law), 

• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects), 

• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,   

• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals,  

• RECOGNITION - points that can be exchanged for various products and services,  

• PARTICIPATION IN CSR or SUSTAINABILITY PROJECTS - 1 fully paid volunteer day per year, 

• EMPLOYEE REFERRAL PROGRAM - have a say in who you work with and get an attractive financial bonus,  

• NO FORMAL DRESS CODE - we welcome people as they are and see diversity as a value to the company. 

Curiosity, Inclusion, Teamwork:   

Nobody is flawless and not all career paths are the same. The important thing is that we have the will to learn and develop ourselves further. Because we know that career also means having to find your strengths first. Apply now, even if you don't fulfil all the requirements (yet). We look forward to getting to know you! 

Your next step? Now apply online! 

Please upload your CV including salary expectations. 

If you have any questions about the application process, please contact us via LinkedIn. 

Note: Schneider Electric does not accept unsolicited application documents from recruitment agencies. Should Schneider Electric consider a candidate whose profile has been sent by recruitment agencies without an existing framework agreement, no claims can be asserted against Schneider Electric. 

Learn more:  

You can find us on LinkedIn - make sure you don't miss any news.   

You can find everything about Schneider Electric as an employer here: https://www.se.com/pl/pl/