Customer Success Associate

All-in-one SEO and digital marketing platform SE Ranking is looking for a Customer Success Associate to join its team. We are looking for a highly motivated and proactive professional who is excited to take on new challenges. 

Are you passionate about customer success and looking to make an impact in a growing SaaS company? As a Customer Success Associate at SE Ranking specializing in SEO tools, you’ll be the trusted advisor for our clients, guiding them to maximize the value of our platform. Through proactive relationship management, tailored support, and strategic insights, you’ll drive customer satisfaction, boost retention rates, and play a key role in our company’s success and growth. If you’re a problem-solver with a client-first mindset, we want you on our team!

We’re looking for a Customer Success Associate to drive engagement and success for our mid-size customer segment, focusing on Marketing Agencies and Small Businesses. In this role, you’ll implement a scalable one-to-many customer success strategy, using customer behavior data, lifecycle stages, and risk scoring to proactively manage retention, churn, and expansion efforts. You’ll also spearhead value-add initiatives such as webinars, workshops, industry trend updates, and product announcements to keep clients informed and engaged.

Responsibilities:

• Ensure SE Ranking’s SEO solutions deliver ongoing value to Marketing Agencies and Small Businesses, meeting Retention, Churn, and Expansion targets.
• Build and maintain relationships with key stakeholders, leveraging data insights and behavior trends to tailor interactions.
• Develop and execute a scalable customer engagement strategy, including lifecycle-based interventions and risk-based actions to enhance retention.
• Design and conduct webinars, workshops, and share industry trends and product updates to provide continuous value to customers.
• Collaborate with clients to create custom success plans that align with their business goals and promote software adoption.
• Onboard and support new customers, providing seamless implementation guidance.
• Proactively monitor and analyze customer usage data, identifying key trends, risks, and upsell opportunities.
• Work cross-functionally to resolve issues, ensuring smooth internal coordination with technical and sales teams.
• Drive renewals and expansion by partnering with the sales team on upsell strategies.
• Gather customer feedback to inform product improvements and contribute to the roadmap.

Requirements:

• 2+ years of experience in a customer-facing role, ideally in B2B SaaS or digital marketing.
• Experience in developing scalable customer success programs for mid-sized customers.
• Strong relationship-building and communication skills, with a focus on data-driven customer management.
• Excellent organizational skills with the ability to manage multiple initiatives.
• Experience with CRM systems (e.g., Hubspot, Jira), Power BI, and data analysis is a plus.

What we offer:

• 20 days of vacation
• Flexible work schedule
• Full coverage of all PE tax expenses
• Full compensation of expenses on medical insurance
• 50% reimbursement of conference tickets and educational courses
• Compensation for individual English courses
• Fun corporate events and team building events
• A top-notch product that is easy to market
• Opportunity to take part in the product decision-making process
• Work with a well-motivated fast-and-furious team
• Supportive environment of marketing professionals that value quality above quantity

About SE Ranking:

SE Ranking is a SaaS company known for delivering comprehensive and intuitive SEO solutions. The platform leverages cutting-edge technologies such as AI and ML, granting in-house and agency SEO professionals the power to deliver results that promote sustainable business growth. Since its inception in 2013, over a million users have subscribed to SE Ranking.

The SE Ranking workplace comprises 150+ talents from all over the globe. As a remote-first company, we strive to offer every team member a proper work-life balance. We take care of our employees’ physical and mental health by providing them with the relevant benefits. We value curiosity, creativity, dedication to life-long learning, transparent internal communication, and constructive feedback. To help every team member thrive and reach their full potential, we nurture a dynamic and supportive work environment that sparks growth.