Head of Field Service, Compression

Snapshot of your day

Embark on a challenging and rewarding journey as the Field Service Manager in Compression business, in our dynamic organization based in Elblag and Lodz, Poland. This leadership role is integral to our commitment to delivering top-tier service and technical support for compression systems. As the driving force behind our field service operations, you will lead a dedicated team, cultivate client relationships, and ensure operational excellence. If you are a seasoned professional with a passion for leadership, technical acumen, and customer satisfaction, we invite you to join us in shaping the future of our field service operations and contributing to our continued success.

This role will report to the Head of Field Service & Repair and will be based in Elblag or Lodz Poland (hybrid mode of work).

How You’ll Make an Impact

• Spearhead the field service organization for compression, overseeing a competence center of engineers and technicians dedicated to customer service excellence and technical support.
• Develop and implement strategic plans to optimize field service operations, ensure alignment with overall business compression field service objectives and embrace new business opportunities.
• Cultivate and maintain strong relationships with clients, acting as a key liaison between the organization and customers (internal/external).
• Drive customer satisfaction by ensuring timely responses to service requests and effective resolution of issues.
• Lead and inspire a high-performing field service team, providing guidance, mentorship, and fostering a collaborative and customer-centric culture.
• Manage resource allocation, staffing, and training to enhance team capabilities and performance.
• Collaborate with cross-functional teams, including sales, engineering, logistics, human resources, administration to ensure seamless communication and coordination in delivering comprehensive customer solutions
• Ensure and guard full compliance with respective rules and regulations in team management and development as well as in service delivery
• Implement quality standards in field service operations, conducting regular audits and assessments to maintain high-quality service delivery and continuously implement improvements to achieve increasing effectiveness

What You Bring

• Proven experience of more than 5 years in an independent leadership role in field service operations, preferably in leading a team within a center of competence in an international, matrix organization (engineering industries will be an advantage).
• Excellent mature leadership and social skills, with the ability to inspire and motivate a diverse team as well as handle challenges in people management.
• Ability to keep service delivery and team on a right track by taking accountable decisions.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Strategic thinker with the ability to align field service operations with organizational goals.
• Experience in collaboration with different partners on each level of organization structure and ability to handle relations with challenging partners
• Fluent in English, C1 level.
• Proven track record in optimizing processes and driving operational efficiency .
• Willingness to travel domestically and internationally as required (short trips – around 10% annually).
• General knowledge of compression systems and or rotating equipment. (will be an advantage )

About the Team

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Candidates want to learn about the divisions they will be joining–the structure, how it works together, and the role it plays in driving Siemens Energy’s mission forward.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• We use a motivational remuneration system and an attractive benefits package (including: private medical care, life insurance, Employee Pension Program, stock market plans, additional days off, lunch card, Multisport card, Social Fund programs, additional benefit points on the MyBenefit platform)
• Refer and earn through our rewarding Referral Program
• Grow professionally with broad development opportunities and participation in exciting projects