Solutions & Business Development Manager - banking

For an international organisation delivering advanced CX, BPO and technology solutions, we are currently seeking a Solutions & Business Development Manager to lead growth and solution design within the banking vertical in Poland and across Europe.

This is a key role combining business development, solution advisory and vertical expertise. The successful candidate will act as a trusted partner to BFS clients and an internal subject-matter expert, contributing to revenue growth and the development of new services within the vertical.

Key responsibilities

• Drive business development and sales of advanced CX, BPO and technology solutions within the banking sector (Poland and international markets)

• Build and manage a strong pipeline, identify new opportunities and acquire new clients

• Understand client needs, design tailored solutions and prepare commercial offers

• Lead negotiations and close new business as well as upsell opportunities

• Act as a subject-matter expert in banking sector, with strong knowledge of KYC/AML, compliance and operational processes

• Develop and promote vertical know-how, best practices and thought leadership content

• Support delivery teams working with banking sector clients and ensure alignment between sales and operations

• Coordinate implementation of new projects and services dedicated to the vertical

• Strengthen long-term client relationships and ensure high levels of client satisfaction

• Contribute to building competitive advantage and expanding the company’s banking sector offering

Requirements

• Proven experience in B2B sales or solution advisory for the banking sector, combined with a strong understanding of banking operations, compliance and regulatory-driven processes (including AML/KYC).

• Experience selling technology, operational or compliance-related services is highly preferred

• Ability to act as a value-adding advisor and partner to clients

• Strong negotiation, communication and stakeholder management skills

• Analytical mindset and ability to understand client pain points and design effective solutions

• High level of ownership, proactivity and results orientation

• Ability to work under pressure and manage multiple priorities

• Fluent English (C1, written and spoken)

• Additional European language – nice to have

What our client offers

• A strategic role with real impact on the growth of the BFS vertical

• Exposure to international clients and complex transformation projects

• High level of autonomy and opportunity to shape solutions and services

• Collaboration with experienced teams across technology, CX and operations

• A dynamic, international work environment

If you bring strong BFS expertise and a combination of business development, advisory and solution-design experience, we would be happy to speak with you.