Junior Client Service Specialist with Italian

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

Our Global Business Services (GBS), based in Gdansk, Poland, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are looking for a Junior Client Service Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you

About the job

Your responsibilities include, but are not limited to:

• Support and advise customers on the whole product range, the stock situation, possibilities of various products incl. customized products, special motives etc., product applications, novelties etc.

• Independently managing the order process from initial inquiry to completed delivery of product; prepare quotes, enter orders and arrange shipments

• Coordinate the timely delivery of our products to our customers

• Check customer credit accounts and align with Credit Management on credit limits, check price adjustments as well as customer specific discounts and payment conditions

• Support customers in all their inquiries and build up trustful and long-term customer relationships

• Handle customer complaints and other problems, ensure those are solved rapidly in an efficient and professional manner to satisfy the customer

• Support the sales representatives in the markets in a service- and solution-oriented manner

About you

We are looking for a unique and amazing talent, who brings along the following:

• Experience with SAP is an advantage

• At least basic proficiency in MS Excel

• A calm and friendly demeanor, with a strong focus on delivering excellent customer service

• Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving

• Ability to clearly communicate and explain procedures and solutions to partners

• Fluency in Italian (at least B2 level) and English

• Proficiency in an additional language such as French or Spanish at a minimum B2 level is an advantage

What we offer

You can expect a range of benefits, including:

• Private medical coverage

• Life insurance

• Employee Assistance Program

• MyBenefit program

• Employee social fund

• Recognition awards

• Swarovski products discounts

• Learning and development programs

• Volunteering leave

• Hybrid Working mode

Based on our recent employee survey, our colleagues are highly motivated to continue their journey with Swarovski GBS due to our excellent work-life balance, flexible hybrid working model, and the supportive, inspiring people they work with.

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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