Chief Operating Officer

About the role

As our new COO, you will be an integral part of SYLVIA’s leadership team, reporting directly to the CEO. You will manage and streamline our daily operations, overseeing all departments to ensure seamless and effective processes. You will lead and mentor department heads, fostering a culture of excellence and innovation. This role requires a strategic thinker with a hands-on approach to drive operational growth and implement initiatives that align with our mission and values. 

What you'll do

• Operational Management: Oversee daily operations across all departments, ensuring efficiency and effectiveness in our processes.
• Strategic Planning: Collaborate with the CEO to develop and implement strategic initiatives that drive business growth and operational excellence.
• Leadership and Mentorship: Lead and mentor department heads, fostering a collaborative and high-performing culture.
• Financial Oversight: Manage budgets, performance metrics, and financial stability, ensuring sustainable growth and profitability.
• Process Optimization: Implement and optimize systems and processes to enhance productivity and streamline operations.
• Innovation and Growth: Drive operational growth through innovative strategies, enhancing both our B2B and B2C operations.
• Customer Experience: Ensure exceptional customer experiences across all touchpoints, maintaining our reputation for quality and service.

Qualifications

• Proven experience in a senior leadership role, ideally as a COO or similar position.
• Strong background in retail, e-commerce, and B2B/B2C operations.
• Strategic thinker with excellent problem-solving skills and a hands-on approach.
• Exceptional leadership and interpersonal skills, with the ability to inspire and mentor a diverse team.
• Experience in financial management, budgeting, and performance metrics.
• Passion for spirituality, fashion, and sustainability is a plus.
• Strong communication skills and the ability to work collaboratively across departments.
• Proven track record of driving operational growth and implementing strategic initiatives.

Why SYLVIA? We prioritize the well-being and growth of our people, followed by our customers, and then our shareholders . Our core values—Caring, Sharing, and Daring—drive everything we do. SYLVIA offers a collaborative and innovative work environment where your contributions will make a significant impact.

Apply now