Junior Customer Support Specialist

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience 🦾

We passionately support our clients by providing an innovative solution (find out more here) - an all-in-one tool, an ever-evolving data platform, enhanced by AI to accelerate the growth of their business and generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually in offices in Poland and departments all over the world.

We do this by creating an exceptional culture based on freedom of thought, meritocracy, boldness, empathy and respect for talent with great people on board (meet them here), and a happy office environment focusing on courage and enthusiasm in everything we do.

👩🏼‍💻🧑🏻‍💻 Currently we are looking for new Junior Customer Success & Implementation Managers to Customer Success & Implementation Department (CSI). This role combines Marketing Automation skills with Business Analysis & Tech Integration to allow seamless implementation & execution of Synerise AI Solutions & Scenarios in enterprise-level companies. See if you fit our diverse and dynamic environment where we constantly evolve together with the growth of our clients.

Sounds interesting so far? Keep reading.

• Do you want to take part in unique projects for the large tech-oriented brands?
• Are you ready to apply your best knowledge, skills and experience todeliver the best possible quality of work?
• Do you know how to support clients while using advanced technology?

If you answered YES to these questions it may mean you found your dream job.  

What will you do on a daily basis?  

💻 Collaborate during the implementation of Synerise AI Solutions at enterprise-level and self-service companies,

💻 Onboarding new clients & integrating Synerise AI Solutions,

💻 Configuring & optimising implemented Synerise solutions performance according to client needs & defined KPIs,

💻 Ongoing analysis of implementation process & result effectiveness,

💻 Cooperation with Business Development & IT departments in term of agile project management,

💻 Cooperation with the external clients in terms of daily communication and issue support.

What will make us a perfect match? ❣️

• Analytical and communication skills,
• willingness to cooperate with customers in the form of a ticket,
• multitasking ability,
• knowledge of digital marketing concepts & processes,
• familiarity with process automation tools & marketing automation platforms,
• high motivation for self-development and a desire to acquire knowledge,
• "digital nativity" & excellence with operating desktop & mobile devices,
• English at an advanced level (B2 minimum), both written and spoken,
• experience in working with tools from the area of marketing, automation/digital marketing/Big Data.

What will convince us even more?  

• Copywriting skills
• Attention to detail
• Proactivity

What can we provide for you?

• Membership in a 20+ person Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team,
• the opportunity for professional development in various career paths (data analysis, project management, integration etc.),
• daily adrenaline rushes and much, much more ;-)

Benefits & Perks

📈 Self-development

Don't like to stand still? Neither do we. Immerse with us in AI and Technology world - build your career path during internal and external trainings, company webcasts and industry conferences.

🖥 Encouraging work environment

Demotivated with hierarchical culture and no impact on the business? It is a good moment to experience a non-corporate Synerise atmosphere full of meritocracy, teamwork, empathy and openness to improvement. Not mentioning crazy people on a board 😉

⏱ Flexible working hours

Are you an early bird or a night owl? Choose when and where you want to work.

👕 No dress code

Dress up, dress down, just get dressed in whatever way makes you comfortable.

💪 Power-ups!

We want to feel good. We provide everyone with a package of healthy snacks, private medical health care and a multisport card.

🔆 Play & fun

Like to enrich your work with a little bit of entertainment? We do it regularly during Let's Talk and Have a Beer meetings, weekly football matches with Synerise Team or while playing with our dogs.