Junior Customer Support Specialist
Nowa
Obsługa klienta

Junior Customer Support Specialist

Kraków
5 000 - 6 500 PLN/mies.Brutto miesięcznie - UoP
5 000 - 6 500 PLN/mies.Brutto miesięcznie - UZ
5 000 - 6 500 PLN/mies.Brutto miesięcznie - UoP
5 000 - 6 500 PLN/mies.Brutto miesięcznie - UZ
Rodzaj pracy
Pełny etat
Doświadczenie
Staż/Junior
Forma zatrudnienia
UoP, UZ
Tryb pracy
Praca hybrydowa
Synerise

Synerise

Welcome to Synerise where innovation meets excellence! We specialize in using AI and Big Data to transform business insights into actionable strategies. Our cutting-edge solutions empower organizations to predict behaviors and make data-driven decisions, enhancing customer experiences. Join us on our journey to create a smarter, more connected world.

Wymagane umiejętności

angielski B2

polski C2

customer service

Problem-solving

Data analyzing

marketing automation

English

Mile widziane

Postman

JavaScript

REST API

Opis stanowiska

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate AI's potential for the business.

Having such great solutions, we are looking for a highly motivated Junior Customer Success Specialist to join our Customer Success&Implementation Team.



What will you do on a daily basis? 


  • Monitor support ticket statuses and assist in forwarding issues to the right teams; help update clients about ticket progress.

  • Assist in onboarding new and existing clients and partners by preparing materials and supporting basic setup tasks.

  • Support implementation projects by helping gather requirements and maintain communication under the guidance of senior team members.

  • Collect feedback from clients and assist in identifying possible use cases together with the Customer Success team.

  • Help create and update simple documentation and FAQ articles under supervision.

  • Join team meetings, take notes, and track tasks in project management tools to support Business Development and Technology teams.

  • Share feedback and observations on internal tools and processes to help improve documentation and onboarding experience.


What will make us a perfect match? 

 

  • English at an advanced level (B2 minimum), both written and spoken. 

  • Interest in customer service or experience gained through internships, student projects, or volunteer work.

  • Analytical thinking and eagerness to learn problem-solving in a data-driven context.

  • A willingness to support customer communication via tickets and assist in training sessions when needed.

  • Basic familiarity with or curiosity about marketing automation or digital tools.

  • Ability to multitask.

  • Excellent planning, organizational, and execution skills.

  • High motivation for learning and growing in the tech/customer support field.

  • Confidence using digital tools and a quick learner when it comes to new software.


What will convince us even more?  

 

  • Familiarity with big data & AI concepts. 

  • Experience working with BI tools.  

  • Experience with low-code solutions. 

  • Familiarity with process automation tools & marketing automation platforms.  

  • Experience with REST API and familiarity with webhooks concepts. 

  • Experience with Postman or similar software.  

  • Knowledge of JavaScript. 



What can we provide for you?  

 

  • An opportunity to work in a fast-growing company, in the field of marketing automation and Artificial Intelligence. 

  • Membership in a 20+ people Customer Success & Implementation Department that focuses on relationships and a good atmosphere in the team. 

  • The opportunity for professional development in various career paths (data analysis, project management, integration etc.). 

  • The possibility to work with the biggest international clients on the market. 

  • Integration events where we focus on the atmosphere and relations between people. 

  • Daily adrenaline rushes and much, much more ;-) 

 

5 000 - 6 500 PLN/mies.

Brutto miesięcznie - UoP

5 000 - 6 500 PLN/mies.

Brutto miesięcznie - UZ