Loyalty Specialist/Expert

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

Our mission is to understand every person as accurately as possible from all available data. To predict behaviors. To make the right choices. 

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We successfully deliver an all-in-one tool (more info: Synerise Explainer Video (youtube.com): an ever-evolving data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building the Base Model platform (more info BaseModel.AI | Apply science to behavioral data. Automatically.) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, which is another step on our path to create innovation in AI and demonstrate it’s potential for the business world.

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Having such great solutions we are looking for a highly motivated and skilled Loyalty Specialist or Expert to join our Business Development team who will work alongside the Head of Loyalty Solutions with end-to-end responsibilities covering both pre-sales and implementation support in the area of loyalty.

What will you do on a daily basis?

Pre-Sales: 

• Ensuring successful project execution by taking leadership, organizing resources, monitoring statuses, attending meetings, and resolving obstacles. 
• Collecting use cases. 
• Documenting case studies. 
• Sharing lessons learned and knowledge internally. 
• Enhancing internal and public documentation. 

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Post-Sales:

• Participation in product development through the generation of ideas and requirements. 
• Preparing and delivering loyalty presentations with a personalized approach as needed. 
• Conducting loyalty and overview demo sessions for global partners and potential customers. 
• Gathering loyalty requirements and data for pricing. 
• Organizing and facilitating loyalty workshops. 
• Identifying and supporting upsell opportunities. 
• Designing solutions that align with customer expectations regarding time, cost, and resources. 
• Developing project plans (for the Synerise component, while considering all dependencies with the customer and partner). 
• Actively seeking new loyalty partnerships.

What will make us a perfect match?

Business Acumen:

• Minimum 1 year of experience in managing or designing loyalty programs. 
• Understanding of the business assumptions and objectives of loyalty programs. 
• Ability to measure and evaluate loyalty program KPIs. 
• Knowledge of loyalty program strategy elements like earn, burn, customer communication, offer. 
• Proficiency in English(at least B2+). 

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Interpersonal and intrapersonal skills:

• Communicate clearly and effectively both verbally and in writing. 
• Ability to establish and maintain positive relationships with clients, partners, and colleagues. 
• Taking initiative in actions and solve problems without the need for constant supervision. 
• Ability to generate innovative ideas and solve problems. 
• Plan and organize work effectively to meet deadlines. 
• Adapt to a dynamic and changing work environment and willingness to work with different time zones.

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Technical Expertise:

• Proficiency in designing and understanding high-level system architecture and data flows.
• Fluency in reviewing and comprehending technical documentation, particularly API/SDK documentation.
• Ability to construct and execute requests using API development software, such as Postman.

What will convince us even more?

• Experience in building loyalty strategy. 
• Knowledge of the Synerise platform.
• Proficiency in Spanish or/and Portuguese.

What can we provide for you?

• Freedom to act.
• An opportunity to shape the reality by working in a fast-growing company, in the field of AI, BigData & Automation.
• Possibility to have real impact on promoting and raising awareness of a Synerise solutions among potential customers, business partners and the industry community.
• Flat structure with ownership opportunities.
• Competitive salary appropriate to your skills and knowledge.