Customer Care Specialist with Hungarian

To the structures of our client, an international company in the FMCG sector, we are looking for a candidate to fill the position of Order Management Specialist with Hungarian. The person we are seeking will be responsible for managing business customer relationships, analyzing orders, and closely collaborating with production and logistics to ensure the highest customer service standards.

The employer offers the possibility of hybrid work (3 days from the office, Żoliborz) and a comprehensive benefits package.

Opis zadań

• Managing post-purchase customer support through various communication channels such as email, chat, and phone.
• Responding to inquiries related to placed orders, including shipment progress, delivery concerns, or fulfillment discrepancies.
• Developing long-term rapport with customers by delivering reliable service and timely updates.
• Contributing to continuous service improvement by tracking recurring issues and sharing insights with supervisors.
• Achieving customer service goals by prioritizing prompt problem-solving and operational effectiveness.

Wymagania

• Excellent proficiency in Hungarian and English.
• At least 2 years of experience in a similar position.
• Strong knowledge of office software (Word, Excel, Outlook).
• Ability to set priorities effectively, work under pressure, and make responsible decisions.
• Independence and a high standard of work culture.
• Customer orientation and strong communication skills

Oferta

• Full-time employment based on an employment contract
• Attractive compensation: 9,000–9,500 PLN gross base salary
• Hybrid work model (2 days in the office, 3 days remotely)
• Comprehensive benefits package, including: sports card, lunch card, annual bonus, vacation allowance and private medical care
• Opportunity to work for an international company driven by strong values, with the chance to contribute to internal projects and initiatives
• Friendly and inclusive work environment based on teamwork, equality, and fairness

Wynagrodzenie

9,000–9,500 PLN gross base salary