Junior Customer Service Consultant in German
Teleperformance Polska
Jesteśmy globalnym liderem w dziedzinie outsourcingu procesów biznesowych (BPO) i nowoczesnej obsługi klienta. Dzięki prawie 500 000 inspirujących, pełnych pasji pracownikom na świecie, którzy mówią w ponad 300 różnych językach oraz naszej globalnej skali działania i lokalnej obecności, codziennie pomagamy największym światowym markom budować doskonałe doświadczenia dla ich klientów. Na polskim rynku funkcjonujemy od 1997 roku, zatrudniając prawie 4000 wyjątkowych osób, obywateli ponad 77 różnych krajów, którzy wspierają naszych klientów w 32 językach. W Teleperformance stawiamy na ludzi – to właśnie oni tworzą nasz sukces!
Wymagane umiejętności
German
English
customer service
Opis stanowiska
Junior Customer Service Consultant in German
Office location: ul. Chorzowska 146 D, Katowice
Tasks:
- Supporting German-speaking business customers in solving problems related to the placement of their products on a well-known shopping platform (e.g. account issues, registration, login, payment methods, delivery, storage, etc.).
- Handling inquiries through various communication channels: incoming calls, emails and chats.
- Building a positive corporate image.
- Ensuring the highest process quality.
Our requirements:
- Excellent German language skills at a minimum B2 level.
- Very good knowledge of English to at least B2 level.
- Excellent computer skills.
- Availability for at least 120 hours per month within the project working hours (Monday to Sunday, 6:00-22:00).
- Strong communication skills: empathy, assertiveness, active listening, commitment to solving customer issues, and clear expression.
What we offer:
- Employment contract with a gross salary of PLN 7,500/month or civil contract with a gross hourly rate of PLN 50,
- Referral program with bonuses,
- Attractive benefits: private medical care, sports card subsidies, free access to a language learning platform.
- Flexible shift work that can be easily combined with other activities.
- A modern office where warm delicious coffee awaits you every day,
- Access to the MyBenefit platform, where you can exchange the points you receive each month for a sports card, shopping codes, cinema tickets, and much more.
- Opportunities for personal and language development - internal training and free access to a language learning platform are available.
- Opportunity to grow within the company's structures - we are specialists in identifying talent from among our agents through internal recruitment. This is a chance for you to build a career path.
- We are recruiting remotely!
Join us and apply today!
Brutto miesięcznie - UoP
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