Teleperformance Polska
Jesteśmy globalnym liderem w dziedzinie outsourcingu procesów biznesowych (BPO) i nowoczesnej obsługi klienta. Dzięki prawie 500 000 inspirujących, pełnych pasji pracownikom na świecie, którzy mówią w ponad 300 różnych językach oraz naszej globalnej skali działania i lokalnej obecności, codziennie pomagamy największym światowym markom budować doskonałe doświadczenia dla ich klientów. Na polskim rynku funkcjonujemy od 1997 roku, zatrudniając prawie 4000 wyjątkowych osób, obywateli ponad 77 różnych krajów, którzy wspierają naszych klientów w 32 językach. W Teleperformance stawiamy na ludzi – to właśnie oni tworzą nasz sukces!
About us and our team
Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!
Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
About your future role
Are you detail-oriented with a passion for identifying patterns and solving complex problems? We are looking for a dedicated and analytical Transaction Monitoring Specialist to join our team.
In this role, you will monitor transaction data, investigate suspicious activities, and collaborate with internal and external stakeholders to ensure the integrity of financial transactions. If you have a strong understanding of financial crime prevention, fraud detection tools, and compliance regulations, this could be the perfect opportunity for you!
Your key tasks and responsibilities are:
Continuously review transaction data and account activities for signs of fraud, using detection tools and identifying suspicious patterns
Investigate flagged transactions and customer accounts, verifying potentially fraudulent actions and escalating high-risk cases to senior analysts.
Maintain detailed records of investigations, report suspicious activities to the appropriate teams, and provide regular updates on fraud trends.
Communicate with customers, internal teams, and external parties (e.g., law enforcement) to resolve fraud cases and implement security measures.
Support the development of prevention strategies, stay updated on emerging threats, and provide input to improve detection systems and processes.
What makes you the best person for this job?
Your skills:
Additionally, we offer next benefits:
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