Operations Manager

Your task is simple — turbocharge our work. You need to seek the ultimate efficiency of operations in our company. 

With millions of users worldwide, Text is on a mission to simplify how businesses communicate with their customers, making every interaction seamless and delightful. 

To do this, we need to work smoothly as an organization, use internal tools exceptionally well, have solid relationships with our vendors, run physical offices that our people love to visit, and automate whatever internal processes that should be automated. 

Here’s what you’ll be up to:

• Company-wide tool administration. Think of Google Workspace, Slack, Zapier, Jira/Confluence, Miro, etc. From the implementation process through maintenance to optimization, you’ll be looking for the best possible usage scenarios.
• Vendor and contract management. This covers everything from assessment through reviews to procurement and licensing. You’ll also be the main point of contact for vendors related to commercials and negotiations.
• Physical office management (in PL and soon in the US), along with office contract management.
• Company process automation and company-wide AI work tools. Think about it as access to copilots, code assistants, code reviewers, or anything that would put our people at 10x work speed and our processes at 100x efficiency.
• Business continuity plan implementation. Our customers expect to work with a stable and predictable business. We need to deliver that promise with a solid process in place. 
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You may be a great fit for this role if you:

• Understand how SaaS companies work and have practical experience in how those companies should be organized. 
• Want to work in a fast-paced organization that’s ready to evolve. We are transitioning to become a compliant company by bringing new ways of organizing our work.
• Are passionate about company work optimization and efficiency. 
• Are proficient in process orchestration tools like Zapier/Make.
• Can negotiate contracts and commercials with our vendors. 
• Are able to name, assess, and mitigate risks in company operations.
• Are ready to plan and implement changes. You can bring people on board to facilitate these changes and own the results. 
• Can take ownership of your decisions.
• Are both a solo and team player. A lot of work can be done by you directly, so you need to be a doer, but you’ll also have a team to work alongside you.

How we work

We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.

If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.