AI Content Strategist (B2B SaaS, US Market)

Location: Poland/Europe, remote.

Salary: 9.000 - 15.000 PLN /2130 - 3500 EUR monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

About the role

We are looking for an AI Content Strategist to create SEO- and GEO-driven narratives that inform, educate, and drive business growth. Instead of focusing purely on writing, you will use AI tools, automation, and modern content workflows to research, create, optimize, and scale content that drives measurable results.

You’ll craft conversion-focused content across blogs, landing pages, case studies, and digital assets, using LLMs and AI-assisted workflows as a core part of your daily work.

You will help build and shape our content function from the ground up, becoming the first person in this role and working closely with the Head of Growth and the Outreach Specialist.

If you are a strategic and AI-curious content professional who cares about business outcomes, experiments with new tools, and constantly looks for smarter ways to produce and optimize content, this role might be perfect for you – keep reading! 🙂

Topics you’ll write about

You’ll create content focused on business-relevant problems and solutions in areas like:

• Customer service and support operations

• Live chat and help desk software

• Chatbots and conversational AI

• AI agents for customer support

• Automation, workflows, and CX best practices

• Lead generation and conversion strategy for support-led growth

Tools you’ll use

Ahrefs, Google Search Console, Microsoft Clarity, WordPress, Notion, Slack, G-Suite (Docs/Sheets/Slides/Gmail/Meet), LLMs (ChatGPT, Claude, Gemini), Wynter, Profound, LinkedIn, SmartLead, MixMax, and internal tools/AI agents.

You’ll actively use AI tools and LLMs not just for writing assistance, but for research, outlining, content optimization, experimentation, and building more efficient content workflows.

As the AI Content Strategist, you will focus on maximizing business impact through content by:

• Translating complex CS/AI/software topics into clear, actionable, conversion-aware content.

• Developing GEO/SEO-aligned blog posts and landing pages that address business-relevant user intent.

• Creating case studies, reports, whitepapers, and digital PR pieces to build brand visibility and authority.

• Following a predefined content calendar and delivering consistently.

• Identifying opportunities to expand, consolidate, or re-position content based on performance data.

• Auditing, updating, and improving existing content to grow traffic, leads, and subscriber conversions.

• Iterating quickly based on feedback and experimenting with new approaches to improve results.

You are a perfect fit if you have:

• Proven experience writing high-quality B2B SEO and GEO content that ranks, drives measurable growth, and effectively addresses user intent.

• Hands-on experience using AI tools, including LLMs, or automation to research, create, optimize, and scale content through AI-assisted workflows that maximize impact.

• Ability to produce high-quality B2B content across different formats — blogs, landing pages, case studies, whitepapers — designed to drive measurable business results.

• Curiosity and willingness to experiment — embrace new tools, AI workflows, and methods to optimize content production and business impact.

• Strong ownership and proactive mindset — independently manage projects, hit deadlines, communicate effectively, and continuously optimize content and workflows for impact.

• Analytical skills — ability to track content performance, interpret metrics, and iterate based on insights to improve results.

• Excellent English communication skills — ideal if C2/native/bilingual, or otherwise able to ensure that produced content sounds natural for a native English audience.

You will earn extra points for:

• Experience in B2B SaaS content marketing and AI-related products.

We would like to offer you:

• A unique opportunity to shape how AI is used to research, create, and scale content, driving measurable business results and defining the future of content workflows in the company.

• Working in a small and agile team and flat structure, with a shared passion for content-led growth.

• Great development opportunities - learn by solving real, high-stakes challenges on the job, supported by company-sponsored courses and conferences.

• Salary: 9k PLN - 15k PLN / 2130 - 3500 EUR monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.

• Remote work model with flexible hours.

• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces.

• 26 days off guaranteed in a year.

• Sport & wellness benefit - no extra charge.

• Private medical care - no extra charge.

• Mental well-being program – individual therapy sessions and resources for employees.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites, team events).

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs

What happens when you send your CV?

• Call with a recruiter.

• First interview with the Head of Growth.

• Task.

• Final interview with the Head of Growth.

• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.