Partnership Manager

Location: Poland, remotely.

Salary: 15.000PLN - 20.000 PLN on B2B | 12.400 PLN gross - 16.600 PLN gross on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

As a Partnership Manager, you’ll:

• Co-own and shape the partnership acquisition strategy and overall channel roadmap

• Define and refine the partner value proposition, program structure, and growth levers

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners

• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and industry events

• Own partner onboarding and activation

• Build and deepen long-term partner relationships to drive retention and growth

• Track partner performance, referrals, and milestone bonuses

• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution

• Coordinate with Finance to validate payouts and ensure accurate commission processing

Requirements

• 4+ years of experience in B2B SaaS partnerships, channel, or business development

• Proven track record of building or scaling a revenue-generating partnerships channel

• Strong outbound prospecting skills and experience sourcing new partners from scratch

• Ability to run commercial discovery calls and persuasive sales presentations

• Experience working against revenue targets and managing partner pipeline

• Demonstrated ability to intentionally build and grow long-term partner relationships

• Solid understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

• Entrepreneurial, ownership-driven mindset with the ability to operate in ambiguity

We would like to offer you:

• Remote work model with flexible hours

• Contract form according to your preferences (B2B or contract of employment).

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

• Sport & wellness benefit 

• Private medical care 

• Mental well-being program – individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.