Performance Creative Designer

Location: Warsaw (hybrid: 1-3 days per week in the office)

Salary: 13.000 - 17.000 PLN B2B

Contract type: B2B

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.
  

You'll be joining the Marketing Team, working at the intersection of design, performance, and paid social - and your work will go live fast. Your creatives will be tested, analyzed, and iterated at real scale, with real media budgets behind them. Day to day, you'll design, produce, and iterate visual assets for Tidio across Meta Ads - our key channel. That means static ad creatives built to convert, video ads and AI UGC produced end-to-end, and a constant stream of new variants to test.
You'll own the full creative loop: from hook ideation and scripting, through generation and editing.

As a Performance Creative Designer you will be responsible for:

• Own the full creative cycle - from trend-spotting and concept development to video generation, editing, and analysing results.

• Produce a weekly batch of new ad concepts with documented hypotheses, test results, and learnings.

• Run structured creative experiments to identify winning hooks, formats, and messaging angles.

• Analyse performance data (hook rate, CTR, CAC) and iterate fast - kill what doesn't work, scale what does.

• Research competitor creatives in the Meta/Linkedin Ad Library/other sources and maintain a swipe file of high-performing references.

• Map Tidio's product strengths against competitor gaps to build differentiated creative angles.

• Build and maintain repeatable UGC production workflows.

• Repurpose top-performing ads across formats and placements.

  
  

You are the perfect candidate if you have:

• Hands-on experience designing performance ads for SaaS, e-commerce, or D2C.

• A track record of shipping high-volume paid social creative - you've personally produced 50+ ads/month, you know 80–90% will fail, and that's completely fine with you.

• At least 1–2 winning creatives that drove sustained, long-term performance - you can point to them and explain exactly why they worked.

• Daily fluency with trend research - you actively monitor FB Ad Library, TikTok trends, and competitor pages, and you extract actionable patterns, not just inspiration.

• Hands-on production from start to finish - you write copy, shoot, edit, and ship.

• Analytical creative thinking - you pair your output with performance data, kill losers fast, and double down on what wins.

• Genuine product and competitor curiosity - you click through Tidio and competing products on your own, and you build a point of view before anyone asks you to.

• A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top-funnel creative from a retargeting one.

• A fast, iterative working style.

• Active knowledge of social media trends - you know what's working on Meta and Reels right now, not a year ago.
  
  

We would like to offer you:

• Hybrid work model with flexible hours.

• 26 days off guaranteed in a year.

• Great development opportunities – company-supported courses and conferences.

• Individual work tools - MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs!

• Mental well-being program – individual therapy sessions and resources for employees.

• Sport & wellness benefit.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites, team events).

• Budget for 1:1 English language classes.
  
  
  

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.