Sales Development Representative (fixed-term contract)

Location: Warsaw, Poland (Hybrid)

• Minimum 3 days per week in our Warsaw office
• Working hours aligned with US time zones (12:00 - 20:00 or 14:00 - 22:00 CET)

Form of employment: Contract of employment or B2B contract (self-employed)

Contract duration: 5-6 months (As soon as possible - May 2025)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform empowering businesses of all sizes to grow their sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video👇

https://www.youtube.com/embed/8xd44wCP5LI

Are you at the beginning of your sales/startup career but dreaming big? We're looking for ambitious individuals who want to kick-start their career in a fast-growing tech startup. Whether you have minimal business experience or are transitioning from another field, if you're driven, tech-savvy, and eager to learn - we want to talk to you!

As a Sales Development Representative, you will:

• Outreach our potential clients with phone calls and personalized email sequences to spark interest in Tidio+.
• Qualify leads and conduct initial discovery calls to understand customer requirements and pain points;
• Manage a pipeline of high, and medium-intent leads in a well-organized and effective way;
• Keep a track record of data for a better understanding of changes in a pipeline and the progress of key performance metrics;
• Actively partner with your peers from the Sales, Marketing, and Customer Success teams to contribute to the overall success of the sales process.

You are the perfect fit if you have:

• Advanced English proficiency (C1 minimum) with exceptional verbal communication skills and a neutral-sounding accent;
• Tech-savvy mindset with a strong ability to quickly learn and adapt to new tools and technologies;
• Previous experience in a B2B SaaS/high tech company with less than 300 employees (any position);
• Strong phone communication skills and confidence in making outbound calls;
• Ability to work in hours aligned with US time zones;
• Adaptability and comfort with the dynamic nature of a startup environment;
• Drive for results and passion for sales development.

We would like to offer you:

• Form of a contract according to your preferences and a competitive base salary (20,000 PLN on the invoice/16,600 PLN gross) + commission structure;
• Sign-up bonus of 5,000 PLN if you can join us promptly;
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions;
• Great development opportunities – company-supported courses and conferences;
• Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs;
• Sport & wellness benefit and private medical care;
• Mental well-being program – individual therapy, coaching sessions and resources for employees;
• Budget for 1:1 English language classes;
• Free access to one of the most popular e-book/audiobook services;
• Regular social events (company-wide offsites, team events;)

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.