Video & Content Marketing Manager

Location: Poland (remotely)

Salary: 12.000 - 16.000 PLN on B2B | 9.900 - 13.200 gross PLN on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

We’re looking for a hands-on Video & Content Marketing Manager to boost our efforts in UGC ads and enablement and educational content. You’ll sit at the intersection of ads, video production, and partner/customer education, owning fast ideation, testing, and execution across channels, markets, and formats.

Responsibilities

• Ideate, script, and produce short- and long-form UGC video ads and video guides

• Adapt ad concepts across channels (Meta, TikTok) and markets/languages (EN, ES, others)

• Track ad performance (spend, distribution, views, iterations) and optimize creatives

• Create partner & customer enablement content (guides, playbooks, comparison sheets, partner certification program, product onboarding academy)

• Contribute to and help structure onboarding, academy, and certification programs

• Collaborate with agencies or freelancers when needed and manage output quality

• Support webinars and educational video initiatives end-to-end

Requirements

• 2–3 years in video content, performance marketing, social media, or product marketing in the SaaS industry

• Proven track record of creating or contributing to enablement or educational materials

• Experience creating UGC ads or paid social video creatives

• Strong ads ideation & scriptwriting skills

• Understanding of Meta & TikTok ad formats and creative best practices

• Experience working with video actors / creators for the UGC recruitment

• Comfortable tracking performance metrics (views, spend, iterations, learnings)

• Analytical skills with a data-driven approach to measure campaign results and video content performance.

What we’d love to see:

• Ads or creator profiles you’ve worked on

• Enablement content you’ve built (guides, academies, programs)

• Partner or customer materials you’ve created

• How you ideate, launch, and measure ad performance

We would like to offer you:

• Remote work model with flexible hours

• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

• Sport & wellness benefit 

• Private medical care 

• Mental well-being program – individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

What happens when you send your CV?

• Video call with a recruiter.

• Short intro call with the hiring manager.

• Task.

• Final interview.

• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.