Finnish-speaking​ Fraud Prevention Consultant 24/7

Finnish-speaking​ Fraud Prevention Consultant 24/7

🧍🧍‍♂️🧍‍♀️ About us and our team:

Does working at one of Europe’s largest fintech companies sound interesting to you? If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

💻 About your future role:

Are you passionate about fraud detection and ensuring smooth operational processes?

We are looking for a proactive and communicative Fraud Prevention Consultant to join our Fraud Operations team.

In this role, you will focus on monitoring fraud alerts, optimizing daily operations, and collaborating with internal teams to ensure the highest level of efficiency and fraud mitigation. If you have strong analytical skills, a customer-focused approach, and the ability to work independently. In that case, this is an exciting opportunity to make an impact in the field of fraud monitoring.

📈 Tasks:

1. Closely collaborating with the monitoring team to optimize delivery times and efficiency for all priorities.
2. Staying updated on fraud and false positive trends, using insights for alert handling.
3. Optimizing average handling time (AHT) to balance misjudgments and false positives effectively.
4. Ensuring inquiries are handled in a SPOC setup.
5. Taking ownership of the robotics responsible person role.
6. Communicating relevant information to the team and stakeholders via Teams.
7. Escalating operational issues when necessary.
8. Assisting with updates and tasks related to consumer protection services (CPS).
9. Managing customer escalations by deactivating specific rules or taking action to mitigate fraud.
10. Utilizing Power BI to optimize alert monitoring and provide input for rules and CPS.
11. Providing second-line support via the phone line.

💎 Requirements:

1. Required expertise in fraud prevention and handling false positive cases- must have.
2. Fluency in English (B2) and Finnish (C1).
3. Ability to work different shifts (24/7).
4. Strong communication skills – used to align internally in the team and to communicate with customers.
5. Ability to speak up when you identify areas for improvement and learning.
6. Ability to manage tasks independently and prioritize effectively.
7. Growth mindset in terms of personal and team development.
8. Proactive approach towards potential changes and a strong, reactive, constructive attitude towards changes.

Optional:

1. Relevant education and experience.

🤝 We offer:

1. Employment contract with salary: 8200-10000​ PLN gross/month (salary basis:​ 6200-8000 PLN gross/month + language bonus ​2000 PLN gross/month).
2. An opportunity in a valued fintech company in an interesting and always expanding market.
3. Appropriate training and support with high-quality standards.
4. Hybrid from Krakow or remote working option - we provide the equipment.
5. Medical, life, accident & critical illness.
6. Sports benefits.
7. Entertainment events for employees.
8. Training and courses.
9. Awesome colleagues and great team spirit with a positive and professional mindset.
10. Opportunity for an interesting career and a growth path internally.

Join us and apply today!