Customer Happiness Specialist

What we do?

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

We are currently looking for a Customer Happiness Specialist ready to join our adventure, share our ambition and help shape the future of digital banking.

What you will be doing?

As a Customer Happiness Specialist, you’ll play a key role in delivering exceptional and risk-aware customer service in a dynamic, omnichannel environment.

Your focus will be on building trust, offering clear solutions, and creating a smooth experience for our customers at every touchpoint.

Your daily responsibilities will include:

• Responding to inquiries from customers and BaaS partners — via chat, phone and email — with professionalism, empathy, and efficiency
• Acting as the first point of contact, ensuring that every customer interaction is handled with care and attention to detail
• Taking a proactive approach by identifying potential issues before they arise and addressing them to prevent customer dissatisfaction
• Applying best practices and techniques to consistently drive customer happiness and satisfaction.
• Collaborating closely with your team to share knowledge, continuously improve service quality, and achieve collective goals
• Providing accurate and timely reporting on both individual and team performance

Skills you should have

• Minimum of 2 years of experience in the financial sector or financial institutions
• Previous experience in a customer-facing role (e.g., customer support, sales, or account management, experience in customer service infoline will be considered as an advantage)
• Strong command of Polish and English, both written and spoken — clear communication is essential in this role
• Excellent interpersonal skills — you’re empathetic, a great communicator, and comfortable working in a fast-paced, agile environment
• A team-oriented mindset with a genuine passion for delivering outstanding customer experiences.
• A proactive and solution-focused approach to daily tasks — you're someone who takes initiative and stays one step ahead
• A positive, can-do attitude and a willingness to learn and grow alongside the team
• Openness to:

- work on site in our Warsaw office 5 days a week from September

- work in shift schedule (8hrs per day/ during service hours - 8:00 AM - 8:00 PM)

What we offer

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.

You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.

If your role permits, we also offer flexible work location.

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.

We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.

Aion bank account without fee.

We co-sponsor your Multisport card and cover 50% of its cost.

You will work on computer equipment that delivers the best user experience — Apple MacBook.

Our office in Warsaw offers healthy snacks throughout the day.

Our process

We keep our recruiting process simple.

Step 1: Talk with one of our Recruiters about your to date experiences and ambitions

Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!