TL;DR
Fluent both in Polish and English - at least C1 level.Salary - 7,477 to 8,563 PLN gross + bonusWork model - hybrid. At least one day in the office in Gdynia. Experience - Customer Success in Tech company or Customer Success in recruitment, KAM/CS with upselling experience.
Who should apply for this role?Heads up: For this role, being fluent in both Polish and English is a must. If you're not at least at a C1 level in both, we won’t be able to move forward with your application this time. Feel free to keep an eye out and apply for another role where both languages aren’t required.
C1 or C2 in both? Sweet! Let’s keep going. 😄
In this role, you’re not just helping recruiters get the most out of Traffit - you’re helping them grow and feel great about the work they do. It’s not just about the tool; it’s about making their day better.
You’ll be chatting with around 200 customers a month, not just replying to questions, but reaching out with helpful tips - even when everything’s going smoothly for them. We like being one step ahead.
Got cool ideas for what an awesome customer experience should look like? Go for it. You’ve got the freedom to shape things your way. No scripts, no micromanaging.
And if you’ve read our Traffit Code and thought, “Yes! This totally feels like me!” - then we’re probably a great fit. The Code isn’t just words on a wall - it’s how we actually do things here, every day.
Traffit Code
You’re cool with a salary in the range of 7,477 to 8,563 PLN gross + bonus (that’s around level 13 - 15 on our salary path) as a solid starting point at Traffit. If you grow, we grow - and your salary and role will grow with you.
This role includes coming to our Gdynia office once a week on Tuesdays (or more often if you’d like!). It’s our regular team day where we catch up, tackle shared customer challenges, and connect with other teams and leadership. For this position, the Tuesday meet-up isn’t flexible - it's a key part of how we work together.
This probably isn’t the right role for you if:
If you’re still nodding along and want to dive into the details - keep reading! 😄
What kind of experience makes sense for this role?
We’re open to a couple of paths here:
If you check one of those boxes, it's a good start!
What you’ll be doing:You’ll be the go-to person for our customers - their voice inside the company. That means you'll:
What makes someone a great fit for this role?
What can you expect from working with us?
Here are the TOP 3 things we’re proud of:
And there’s more:
What company will you be joining?
We’re Traffit - a team of 26 people building recruitment software that’s already being used by 700+ clients worldwide, including Randstad, Volkswagen and Kubota. HR tech is growing fast and so are we. We're in a stage of rapid growth and expansion, which honestly feels like a bit of organized chaos - but in the best way. Every person here plays a key role in shaping where we’re headed next.
Perks of working with us:
Thinking of applying? Awesome! Here’s what happens next:
As our standard, we keep recruitment processes short, as described below. However, due to vacation time if you apply after 10th of July, you'll hear from us on the 30th of July. After 30th of July, we're back on track: We try to keep the process quick and smooth - ideally around two weeks from your application to (hopefully!) a job offer. Here’s how it goes:
No matter what, you’ll always hear from us - we don’t do ghosting.
Got questions before applying? No problem! Just reach out to Anika Osmólska, our Head of People & Culture, on LinkedIn or shoot her an email at anika.osmolska@traffit.com
Requirements
Responsibilities
Benefits
Brutto miesięcznie - Dowolna
Rekomendowane oferty