Customer Support Specialist for USA/UK

At Vasco, we have been in the business of breaking language barriers by creating and selling electronic translators since 2008. We are a Polish company that originated in Krakow, but we have been operating around the world for years.

We know that by breaking the usual patterns we can create an innovative company and unique products. We see changes as opportunities for development. We introduce new solutions not only in our products, but also in our processes and working methods - all in order to make our work as effective as possible.

Work location: Poland

Work mode: Full time, remotely/hybrid/on-site

Contract type: B2B, employment contract, commission contract

Salary:

Employment/commission contract (gross): 6000 - 7000 PLN

B2B (net): 7800 - 9000 PLN (47 - 53 PLN per hour)

Job Description

• Responding to customer inquiries through various communication channels (phone, email, chat).
• Handling complaints, returns, and other issues related to customer dissatisfaction.
• Identifying customer needs and assisting them in using specific product features.
• Providing professional customer service in line with the company’s values.
• Building long-term relationships with customers and maintaining a positive company image.
• Collecting and analyzing customer feedback to improve service quality.
• Regularly reporting and providing feedback to the product development department.

Requirements

• Fluency in English (C2).
• Polish will be an asset.
• 1-2 years of experience in a customer service related position (preferably in the technology industry).
• Understanding of customer service processes and ability to solve problems in a proactive manner.
• Excellent communication skills and empathy in dealing with customers.
• Ability to solve problems independently and work under pressure.
• Ability to build relationships with customers and colleagues.
• Experience working with individual and/or B2B customers will be an asset.

Nice to have

• Interest in technological innovations.
• Knowledge of additional foreign languages.
• Positive attitude and willingness to engage with a global team working remotely.

Our Offer

• A value-driven organizational culture and an informal atmosphere.
• A budget to use on the Worksmile platform, which offers access to benefits such as Multisport, Allianz, Luxmed, PZU, and many more.
• Additional days off.
• Subsidy for corrective glasses (800 PLN).
• Team-building events.
• Office attractions such as PS5 + VR2, a pet-friendly office, snacks, and fresh fruit.
• Office parking.
• Work from home (100% home office possible).