Sales & Customer Support Specialist for Hungary
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Obsługa klienta

Sales & Customer Support Specialist for Hungary

5 362 - 6 219 PLN/mies.Netto miesięcznie - B2B
3 002 - 3 774 PLN/mies.Brutto miesięcznie - UZ
5 362 - 6 219 PLN/mies.Netto miesięcznie - B2B
3 002 - 3 774 PLN/mies.Brutto miesięcznie - UZ
Rodzaj pracy
Pełny etat
Doświadczenie
Specjalista/Mid
Forma zatrudnienia
B2B, UZ
Tryb pracy
Praca stacjonarna
Vasco Electronics

Vasco Electronics

W Vasco od 2008 roku zajmujemy się łamaniem barier językowych. Produkujemy oraz sprzedajemy elektroniczne tłumacze. Jesteśmy polską firmą, która wywodzi się z Krakowa, ale od lat działamy na rynku międzynarodowym.

Wymagane umiejętności

angielski

sprzedaż

konsultant

Opis stanowiska

Do you enjoy helping people and solving everyday tech problems?
We’re looking for a friendly and proactive Customer Support Specialist with fluent Hungarian to join our team!

This role combines online customer support (chat, phone, email) with in-person assistance at our store, so if you like variety, working with people, and making their day better – we’d love to hear from you.

Place of work: Hungary, Budapest
Work mode: Hybrid
Full time: Full time
Contract type: Contract of mandate, B2B

Salary:
Contract of mandate: 1000-1200€ gross

B2B (netto FV): 7,6 - 8,80€/hour (~1250-1450€)

Job Description

  • Responding to customer inquiries through various communication channels (phone, email, chat)

  • Assist walk-in customers with product inquiries and purchases, offer product demonstrations and guidance and ensure an excellent customer experience at the store

  • Handling complaints, returns, and other issues related to customer dissatisfaction - prepare and pack parcels for shipping, handle courier pickups and shipping documentation, coordinate shipments to Customer Service in Trzebinia

  • In-Store Maintenance & Operations - maintain cleanliness and organization of the store , monitor stock levels and communicate replenishment needs, report technical or operational issues

  • Identifying customer needs and assisting them in using specific product features

  • Providing professional customer service in line with the company’s values

  • Building long-term relationships with customers and maintaining a positive company image

  • Collecting and analyzing customer feedback to improve service quality

  • Monitoring competition and internet in the country

  • Supporting the team where needed

Requirements

  • Fluent in Hungarian language

  • Knowledge of English (B2), Polish will be an asset

  • 1-2 years of experience in a customer service related position (preferably in the technology industry)

  • Understanding of customer service processes and ability to solve problems in a proactive manner

  • Excellent communication skills and empathy in dealing with customers

  • Ability to solve problems independently and work under pressure

  • Ability to build relationships with customers and colleagues

  • Experience working with individual and/or B2B customers will be an asset

Nice to have

  • Experience working with individual and/or B2B customers

  • If the person could start asap - but quality is more important of course

Our Offer

International

  • Well-established, fast growing, international company with colleagues from all around the world
  • Development initiatives
  • Freedom to create, test, learn and grow in a small team
  • Flexible working hours
  • Hybrid mode of working

 

5 362 - 6 219 PLN/mies.

Netto miesięcznie - B2B

3 002 - 3 774 PLN/mies.

Brutto miesięcznie - UZ