Sales Support Coordinator

What we do

Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. 

Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions. 

Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access. 

We are defined by the following values: 

• Client is at the centre - we deliver value to our clients
• Curiosity - we want to know more!
• Accountability - we deliver on our promises
• Collaboration - we can achieve more with others

We are currently looking for a Sales Support Coordinator/Expert ready to join our adventure. You will be working with colleagues within the Client department as well as with other colleagues in our company. You will report directly to the Chief Commercial Officer. 

What you will be doing

• You will support the processes which are related to our clients and commercial actions, mainly through the following:
• managing sales CRM (HubSpot) by entering and maintaining accurate customer data, tracking leads, and generating reports.
• prepare sales  presentations and other client-related documents
• assignment of client leads coming from our website to appropriate Sales team members and monitoring if the leads are followed up  
• monitoring progress of leads and Sales Team activity and correction of data/ dashboard when necessary 
• You will have an influence on our sales governance processes by:
• identifying, building relationships with key decision makers and stakeholders
• verification of internal checks and collaboration with key stakeholders in the areas of Compliance, AML, Credit Risks, Product, Finance, Legal, Delivery teams
• ensuring that sales guidelines and standards are followed with all approvals in place 
• maintenance of repository with minutes and approvals 
• ensuring that contract signing process is realised with legal teams
• You will be responsible for reporting related to clients and commercial actions particularly by: preparing reports and presentations with regards to sales pipeline on demand and providing evidences to internal or external audits
• You will manage all post-sales activities for our clients by maintaining positive client relationship, support and issue resolution and cross-selling opportunities identification

Skills you should have 

• Minimum of 2 years of relevant work experience, preferably within client-related roles
• Entrepreneurial and proactive mindset to drive positive results for our clients and our company
• Experience working with Mid Market customers, comfortable with creating and building relationships with Executive level & C Suite
• Proficiency in preparing PowerPoint documents
• Experience and knowledge of working with CRM system (best with HubSpot) 
• Excellent written and verbal communication in English
• Ability to manage multiple projects and work streams concurrently without loss of quality
• Strong attention to detail and accuracy
• Great organisation and time management skills
• Ability to build and develop strong relationships with others across different teams and organisations
• Team player who will collaborate and work well within own, and cross functional teams

What we offer

We offer a flexible form of contract according to your preference and the characteristics of the job. If you choose to be employed by us we offer tax relief for copyrights transfer (KUP). 

We are also flexible with your work location: this can be your home or office, depending on what you like and what works for you.

You will be provided an individual development budget, dedicated to enhancing your professional skills.

You will have opportunities to grow: as a Google Cloud Partner, we organise Vodeno Cloud Academy and you can get officially certified by Google.

We also offer extra days off, which you can spend on your wellbeing.

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package. 

We cover psychological consultations if you ever feel you need such support.

We co-sponsor a sports card - Multisport.

You will work on Apple MacBook - a computer equipment that delivers the best user experience. 

If you feel like working from the office, we have beautiful space available for you in London and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

Our process 

We keep our recruiting process simple. 

Step 1: Talk with one of our Recruiters about your to-date experiences and ambitions

Step 2: Meet with your future Team Member to see how you fit each other

Step 3: Meet with our Chief Commercial Officer to discuss the vision for your role  

Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!